Retirement Living Co-ordinator
3 weeks ago
**Retirement Living Coordinator**
**Full time 37.5 hours per week**
**Permanent job role**
**Location: Nottingham/Derby**
**Salary: £22,898 per annum**
**Working Pattern
- Monday to Friday.**
**Access to a car is essential, as travelling across schemes is part of the job to cover our Nottingham/Derby services which include, Whiteways Court, Hargreaves Court, Old Chapel Close, Woodlands View and Brindley House.**
Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.
**The difference you’ll make**
You will ensure that occupancy targets are met through lettings and refurbishments of properties and meet rent collection and arrears targets. Monitor the delivery of service contracts across a designated patch of schemes including lifts, heating, fire equipment, gardening etc. Provide practical support and information to customers when entering the services and throughout their involvement with the service.
**So, who are you?**
Essentially, you will have relevant experience of working with older and vulnerable people, experience of housing management duties and experience of liaison with agencies/partner organisations. You should be able to demonstrate IT Skills to include a basic proficiency in Microsoft Office.
**Enjoy the Rewards**
Working with us, you’ll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.
**Role Profile**
The Retirement Living Coordinator is responsible for facilitating the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with care and support performance standards. RLC’s are to provide an effective provision and delivery of services, facilities and housing management across a group of schemes and day to day monitoring of service level agreements with partners whilst working as part of a staff team that is committed to ‘best practice’ in the social housing field
**Role requires**:
- Ensuring occupancy targets are met through lettings and refurbishments of properties.
- Meeting rent collection and arrears targets.
- To monitor the delivery of service contracts across a designated patch of schemes including lifts, heating, fire equipment, gardening etc.
- Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
- Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
- Monitoring and reducing issues of anti-social behaviour within services.
- Clearly communicating customer responsibilities and tenancy compliance.
- Working with colleagues to maintain good links with the local neighbourhoods.
- Effectively using appropriate IT systems including housing management systems and maintaining professional and timely records.
- To assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service.
- To ensure that the company’s Health and Safety Policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security at schemes at all times.
- Provide information to assist new customers on services within schemes and local communities.
- Promote customer involvement at the schemes, working collaboratively with the Health and Wellbeing Team
**Knowledge, Skills and Experience**
**Essential**
- Relevant Experience of working with older and vulnerable people.
- Experience of housing management duties.
- Experience of liaison with agencies/partner organisations
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required
Desirable
- Formal care, support or housing qualification
- A Full, clean driving licence
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