Contract Cleaning Support Supervisor

3 weeks ago

Taunton, United Kingdom Green Machine SW Full time

Contract Cleaning Support Supervisor

**Company/Dept**: Green Machine SW Ltd - Operations Team

**Reporting to**: Operations Director

**Job Type**: Full time

**Starting Salary**: £25,500 per annum

**Location**: South West

**Benefits**: Company vehicle - 28 days holiday - Mobile Phone - Laptop - Excellent Career progression prospects - Flexible working hours - Family-owned staff focused company

Due to our continued success, we have an exciting new Contract Cleaning Support Supervisor, supporting the Operations Team.

As well as working with a friendly, dynamic and supportive fun team, you will enjoy seeing your passion and commitment making a real difference, developing and growing our family-owned business still further. You will be joining one of the most successful and progressive businesses in the Southwest who have a focus on the personal development of their amazing staff

**Main Responsibilities**:

- Retain customers by ensuring a high level of customer satisfaction with reliable service delivery through a motivated, trained workforce.
- Building relationships and delight customers with every interaction with customers through regular communication and attending onsite meetings.
- Conducting random and pre-planned audits.
- Ensure that site documentation and risk assessments are maintained and correct.
- Identifying opportunities for continuous improvement cost savings and account growth.
- Refer potential opportunities to the sales department and assist marketing and sales by providing appropriate guidance and support.
- Log, respond to and solve problems that customers are experiencing as quickly and as efficiently as possible. Escalate issues when necessary to prevent losing a customer.
- Attract and retain customers by answering questions and providing suggestions that lead to their short
- and long-term success. Solve for the customer's problem, not for your convenience.

**Skills & Experience**:

- Customer service and relationship building skills
- Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment.
- Interpersonal and people management skills with the ability to support, motivate, develop, and lead a team through regular coaching, one-to-ones, and celebrating your team’s successes.
- Full and clean UK driving licence and be able to travel to sites
- Must live within commuting distance of the location as detailed
- You must be flexible to work as this is not a 9 to 5 position.
- Be of a smart and professional appearance

**Why us**:
Green Machine SW Ltd is the place for your career. Our growth offers you the opportunity to expand and develop your career in a direction that interests you. We offer a supportive and flexible working environment, taking your career seriously to enable you to be the best you can be.

**What next**:
**Job Types**: Full-time, Permanent

**Salary**: £25,500.00 per year

**Benefits**:

- Company car
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: On the road

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