Patient Advisor/ Receptionist

5 months ago

London, United Kingdom Portland Medical Practice Full time

**About us**

Portland Medical Practice is a small business in South Norwood. We are professional, agile and customer-centric.

Our work environment includes:

- On-the-job training
- Flexible working hours
- Growth opportunities

We have two openings for this position.

Our working hours are **Monday -Friday 08:00am - 18:30pm**.

Our receptionists work **half a day** or **full day** shifts.

**Job Summary**:
**Responsibilities**:
Duties may vary from time to time under the direction of the Operations Manager depending upon current and evolving workload, technological advancements and staffing level. The Practice reserves the right to alter these if deemed necessary.

**Reception**:

- Receiving all visitors and patients with a positive and professional image at all times
- Manage/ action requests made by patient via online booking system
- Answer internal telephone calls and re-direct or deal with as necessary
- Support clinicians during surgeries providing assistance as required
- Process prescription requests in accordance with practice guidelines
- Deal with patient enquiries and make new and follow-up appointments
- Pass on test results to patients, where appropriate, in person, by telephone or other agreed electronic method
- Facilitate and advice regarding the booking of transport for hospital appointments
- Book interpreter service where necessary
- Make appointments for medical examinations and extract notes for completion of Medical Reports
- Process practice notes on a daily basis and carry out the required action
- Liaise with clinical software company regarding any system problems
- Liaise with the telephone company regarding any system problems

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.75-£11.25 per hour

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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