Digital Designer

1 week ago

Swindon, United Kingdom Nationwide Building Society Full time

**Contract Type**: Permanent
- **Ref**: R00AOR03942
- **Closing Date**:03 June 2024

The teams within Digital Platforms and SEO are focused on continually improving these experiences for our customers through both transformation and optimisation activity, trying to attract more people to our website (both new and existing customers) and encouraging more of them to complete more interactions online with us. For us to do this, the experiences that we design for our customers are critical.

We’re looking for a highly motivated and experienced digital designer with a background in product design - bringing the world of User Experience and User Interface Design together into one role. We expect you to be stronger in one of these disciplines than the other, but with enough expertise to be able to both within the squad that you’re working within.

Your work will be varied, sometimes you’ll be re-designing an entire journey, thinking about the information architecture, interaction, and visual design at a conceptual level. Other times, you might be optimising an existing component of a page to drive increased understanding, engagement, or conversion.

You’ll be embedded into one of our squads working alongside other disciples that have a common set of goals and objectives delivering both commercial and customer value in equal measure.

We’re currently going through a period of exciting change within the Digital Platforms and SEO team, creating a new digital strategy, balanced scorecard, and way of working within our Customer, Brand and Engagement division. You’ll be working with a wide variety of stakeholders to ensure that our work delivers business value, but does so in a way that balances our regulatory requirements, propositions, commercial and consumer benefits.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

Should you be based anywhere other than Swindon the role will require regular travel to Swindon at least once per month.

**What you’ll be doing**:
In this role, you’ll be working within the Digital Experience team within Digital Platforms and SEO. You’ll be responsible for design activity within one of our squads, leading on UX and UI activity. This includes:

- Helping Digital Trading and Optimisation and Digital Capability managers to form requirements by creating concepts and visual ideas that can be shared with stakeholders.
- Ensuring that you understand the user needs and purpose of the page or journey that you’re designing, working with performance analysts, requirements managers, insight managers and researchers.
- Owning the interaction, visual and experiential design process for the pages and journeys that your squad are responsible for - ensuring that they perform against our scorecard objectives.
- Work closely with Content Designers to bring the digital customer experience to life.

**About you**:
As a minimum you’ll have:

- Experience of working within a digital experience design team in a large complex organisation.
- Experience of working with different design tools, such as Figma, Sketch, Axure or XD.
- A good understanding of using data, insight and research to provide rationale for your design choices and decisions.
- A real passion for design, showing how you keep up with trends and changes in the industry.
- Experience in working through the experience design lifecycle from discovery to delivery and optimisation.
- Experience in working in a data driven and commercial environment.
- Experience of delivery in Agile and Waterfall methodologies.
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub - Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata

**What makes us different*

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