Legal Services Assistant

7 months ago

Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

To provide senior administrative and ad-hoc personal assistance support in the day to day management of all legal cases on the caseload. The post holder under supervision will:
Log and process cases from inception to conclusion

Liaise with relevant internal and external key stakeholders

Collate and distribute relevant information and documentation

Request and proof-read witness statements

Draft documents and correspondence

Record information and maintain robust electronic records, ensuring that all information and documentation is maintained to a high standard

It is essential that the post holder is able to exercise initiative suitable to the role in respect of any legal case. The post holder will support the team’s inputting of data and quality reporting and monitoring of related data within ActionStep, and undertake general office duties.

The post holder will also provide a range of personal assistant duties to the management within the team on an as required basis. Whilst the role is supervised, the post holder is expected to work autonomously, prioritising work and ensuring deadlines and agreed time frames are met.

**The post holder will**:
Act as a central point of contact for all requesters to the Legal Services Team.

Monitor the Legal Services inbox and assist with telephone

Ensure cases are centrally managed, logged, processed and appropriately concluded, in line with any procedural rules and requirements.

Liaise with stakeholders appropriate to each case to identify, locate and collate information that addresses the request/assists the

Exchange verbal and written information concerning legal documents and proceedings to NHS clients, witnesses, claimants, requiring agreement and co
- operation, communicate sensitive financial settlement details and results of inquiries to solicitors and others under supervision from the Legal Services Officers.

Update professionals on the status of the case when indicated or

Respond to enquiries in a manner conducive to the process to ensure that expectations are

Ensure quality is maintained and that any written or verbal information is presented in a professional style and format across the

Ensure the relevant authority is in place to release

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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