L3 Iseries Support Administrator

1 week ago

Chatham, United Kingdom Intec Select Full time

**iSeries Application Support Administrator**

**Core responsibilities**:
Incident Management: All support request raised to support team will be managed within agreed service levels.

Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls

Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff.

Application deployment and code promotions.

Receiving post implementation sign off from the business that delivery into production has been successful

Mentor and coach L3 Administrators in order to enhance knowledge

**Experience requirements**:
Excellent trouble shooting skills to trace root cause

Robust understanding of Incident and problem management

Windows server knowledge knowledge is essential.

Application Support experience is essential.

Strong experience of working with production iSeries environments.

ITIL® Foundation Certification is desireable

This exciting opportunity comes with an excellent corporate benefits package, career opportunities, salary reviews and training.

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