Change Communications Lead

6 months ago

Birmingham, United Kingdom Citizen Full time

**Change Communications Lead**

**Position: 6 month FTC - possible extension**

**Location: Birmingham/ Hybrid**

**We are brave, we are ambitious, we are honest, and we are Citizen**

If you’ve got the creativity to tell great stories, the experience and knowledge to deliver effective internal communication campaigns, and the skills to understand how our diverse employees will receive and act on all of our communications then come and be a part of a fantastic organisation creating foundations for life.

At Citizen we understand that our people are everything and to deliver the best service to customers we need to support and look after our staff. You will develop and deliver the communications strategy for a significant change programme at Citizen, helping colleagues across the business to feel inspired about the future and to feel part of the change.

As Citizen’s expert in change communications, you will have a great understanding of the impact internal communications has in driving employee engagement. You will lead, manage and implement an effective communications and engagement plan to support the achievement of the change programme’s objectives.

**In housing you can make a real difference, the role of Change Communications Lead will involve**:

- As the change expert, lead, manage and implement a comms and engagement strategy for a significant change programme which engages employees.
- Create high quality comms which are audience focused and generate clarity on where we’re going and why so that colleagues feel connected.
- Work closely with the Transformation team and coordinate activities across workstreams to ensure that comms is planned effectively and is timely.
- Understand the employee journey associated with the change programme and build meaningful interactions at every stage to engage employees and drive commitment.
- Lead on a stakeholder plan which analyses audiences and their needs, tailoring communication to those audiences.
- Provide strategic comms advice and guidance to the Transformation team.
- Evaluate the effectiveness of the comms strategy and adjust where necessary.
- Work with the Transformation leadership team to articulate the objectives and outcomes of the programme, with particular reference to the over-arching Citizen strategy.

**As a Change Communications Lead we need you to have**:

- Experience of working on change programmes with multiple workstreams and stakeholders.
- Extensive experience of creating, managing and implementing complex change communication plans.
- Extensive knowledge and experience of the full range of communication channels and how they contribute to successful engagement, particularly in relation to change.
- Proven experience in undertaking comprehensive research and analysis to deliver an insight driven approach to communications.
- Strong project management experience to prioritise and drive communications initiatives and deliver work on time and to budget.

**We would be **_really_** excited if you have**:

- Experience of supporting change within a complex and geographically dispersed organisation.
- IOIC/CIM/ CIPR qualifications preferable but not essential

**Our people are everything and we offer**:

- Opportunities for salary progression, which is directly linked to performance reviews
- IT equipment to allow some optional home working
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be **one of the UK’s most trusted social housing providers**,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solv

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