Senior Collections Officer

3 months ago

Warwick, United Kingdom Volvo Financial Services Full time

Senior Collections Officer

**Location**:Warwick, GB, CV34 5YA**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**What you will do**

VFS Financial Services Ltd is an exciting, fast-paced captive finance house with motivated people who love to challenge themselves and achieve set goals. We embrace change and love our diverse workforce.
You will support the team and take responsibility for both older and higher-risk debt and a selection of fleet customers. You will also be expected to liaise with other teams to resolve queries, the Head of Remarketing, and outside agencies when it comes to repossessions and legal action.
Your responsibilities:

- Identify risks and plan the best resolution on a customer by customer basis.
- Creating legal instructions for external solicitors and monitoring cases.
- Communicate with customers, internal commercial teams, administration departments, dealers, Administrators, and external agents to resolve disputes and queries in order to resolve the debt.
- Maximise the percentage of customers paying by direct debit

**Who are you?**
We are looking for someone with lots of confidence, who is comfortable speaking on the phone, challenging customers, and is open to asking questions. You need to be able to solve queries and identify where other help may be required. We need a team player, someone who can organise and manage workload effectively and has a strong eye for detail and in turn, strong problem-solving skills.

**What’s in it for you?**
- A salary of up to £38,000 (dependent on experience)
- Pension Scheme: We match up to 7% of your salary, ensuring your future is secure.
- Employee Assistance Programme: Access wellness, mindfulness, and counseling services.
- Fitness Perks: Access MyGymDiscounts and MyActiveDiscounts.
- Generous Holiday Allowance: Start with 25 days and watch it grow to 30 with service, plus bank holidays.
- Medical Insurance: Comprehensive coverage provided by Bupa.
- Enhanced Family-Friendly Policies: We value work-life balance, offering enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

**Ready for the next move?**- **Who we are and what we believe in**-
- At **Volvo Financial Services**, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.**Job Category**:Commercial Financial Services**Organization**:Volvo Financial Services**Travel Required**:No Travel Required**Requisition ID**:5580**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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