Customer Service Advisor

1 day ago

Sheffield, United Kingdom Student Roost Full time

**Customer Service Advisor Required**

Part time and full time position avalible. Weekend work is required on a rota basis.

We're Student Roost. An owner and operator of purpose-built student accommodation across the UK. We’re not quite the new kids on the block, having already created a portfolio of over 20,000 beds and ambition to increase that further in the near future; but we're at the very beginning of building our brand, our culture and our DNA. That makes it a really exciting time to join us.

We're already a team made up of really great people and we're a business who will endeavour always to do the right thing, in the right way truly putting students experience, welfare and safety at the top of our agenda.

Our new CSA will become a key part of our existing, friendly and experienced property teams in Sheffield.

**Key responsibilities for our Customer Service Advisors**:

- At the top of your agenda will be to maintain, adhere and follow all our company health & Safety policies and processes. Including incident reporting & escalation process, working within the guidelines of GDPR, supporting residents with any concerns or complaints and maintaining clear logs of your activities throughout your shift, for a clear handover to your colleagues on the next shift.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- You will have the important job of collecting payments from our residents, receiving delivery of post and deliveries for our residents and scheduling & completing show flat viewings.
- Teamwork makes the dream work, so we ask you to support our Housekeepers to ensure common rooms and lounges are neat and tidy, keeping our value-add services in good working order such as snacks and refreshments and to facilitate with some exciting evening events for our residents and general support and guidance for our residents.

**Experience and Skills Required**:

- We would love someone on board with experience working in a fast-paced customer service or sales environment, along with front line customer service delivery and a real passion for working with the public.
- Ideally our new CSA will have worked in hotels or similar hospitality environments. If you have previously worked in student accommodation, then amazing If not, don’t worry this isn’t essential.
- We don’t expect a tech wizard, however you should be computer literate and proficient with Microsoft packages including Word, Excel and PowerPoint. Excellent written and verbal language is also required.
- We pride ourselves on how awesome our teams are, so we are looking for a conscientious and a well-presented individual to add to this. You must also have the ability to communicate with colleagues and residents alike and be flexible whilst adding value to the Student Roost team.

**The Benefit of working at Student Roost**:
In return for all the hard work and effort our teams put in, our CSA’s receive some amazing benefits for being a part of the Roost including the following:

- A Competitive Salary to reflect the amazing work you do for us
- Giving you that well-deserved time to rest with an enhanced holiday allowance
- An additional day off to celebrate your birthday
- Competitive Maternity & Paternity packages to help you spend time with your little ones
- A pension scheme that allows you to plan for the future
- Super added extra benefits and a chance to save the pennies via our benefits platform
- Fantastic support is available for you 24/7 for all of life’s ups and downs

**Job Types**: Full-time, Permanent

**Salary**: From £19,656.00 per year

**Benefits**:

- Cycle to work scheme
- Sick pay
- Wellness programme

Schedule:

- Weekend availability

Ability to commute/relocate:

- SHEFFIELD, S3 7LG: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Customer Service Advisor

    7 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    7 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    6 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Assistant

    7 months ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Customer Service Team Member

    7 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    7 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    7 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Advisor

    1 day ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **The Role** - Are you passionate about delivering excellent customer service?_ You will be the first interaction with our rail passengers and will be expected to be a positive, empathetic and helpful to each of our passengers! You will also be able to remain calm in demanding situations! **Salary & Shifts** £10.25 per hour, £20,000.00 per annum. _Our...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors to earn £23,795 per annum. Customer Service Advisor benefits: Training is included to prepare you for this role. Customer Service Advisor role: As a Customer Service Advisor every day is different. You will be the first line of support for the thousands of businesses that depend on our services...

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £23,795 per annum.Customer Service Advisor benefits:Training is included to prepare you for this role.Customer Service Advisor role:As a Customer Service Advisor every day is different. You will be the first line of support for the thousands of businesses that depend on our services and will always...

  • Customer Service Advisor

    6 days ago

    Sheffield, United Kingdom Pertemps Lloyds Full time

    Customer Service Advisor Location - Sheffield Department - Mortgages If you love talking to people and putting customers at the heart of every task, you could be right for Lloyds Banking Group. Pertemps are recruiting on behalf of Lloyds Banking Group for a customer service advisor in their mortgage division, individuals that join the company will be...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom Pertemps Lloyds Full time

    Customer Service Advisor Location - Sheffield Department - Mortgages If you love talking to people and putting customers at the heart of every task, you could be right for Lloyds Banking Group. Pertemps are recruiting on behalf of Lloyds Banking Group for a customer service advisor in their mortgage division, with a basic pay rate of £10.11 per hour, rising...

  • Customer Service Advisor

    3 days ago

    Sheffield, United Kingdom Pertemps Network Group Full time

    **Call Centre Advisor - Temp £8.91 per hour - Sheffield** Insurance group is seeking an experienced Customer Service Advisor to support their customer support team in Sheffield. This is a temporary role to start ASAP for an initial 3-month period and will pay £8.91 per hour. The main duties of the Customer Service Advisor will include: - Handling a high...

  • Sales Advisor

    7 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - On-the-job training - Safe work environment - Regular social events Sales Advisor - Full-time - Entry Level - Delivering exceptions customer service over the phone and face to...

  • Night Shift Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you a night owl?** **Do you work better over night?** **Do you have a strong passion for helping people? Are you pro-active, with a can-do attitude and sound approach to problem solving?** We are looking for full time Customer Service Advisors to join our busy Contact Centre in Sheffield City Centre, offering an annual salary of £22,000 (Pro Rata...

  • Customer Service Advisor

    7 months ago

    Sheffield, United Kingdom TREK GROUP LIMITED Full time

    **Customer Service Advisor** Equi-Trek are the leading manufacturers of equestrian and leisure vehicles, supplying vehicles across the UK and overseas.. Our business is going from strength to strength and we are now looking for a dedicated and experienced **Customer Service Advisor** to join our team. The main purpose of this role is to provide an...

  • Customer Service Advisor

    24 hours ago

    Sheffield, United Kingdom Search Consultancy Full time

    Customer Service Advisor Sheffield Immediate Starts Permanent £21,420 per annum Would you like to work for one of the UK's leading entertainment providers at their fantastic Head Office based in Sheffield? Do you want to work for a company who encourages an excellent work/lie balance? Look no further, I have the position for you! I'm hiring Customer Service...

  • Customer Service Advisor

    7 months ago

    Sheffield, United Kingdom Sensa Waste Solutions Full time

    Sensa waste is a waste management company based in Sheffield and covering South/West Yorkshire and East Midlands. Due to continued growth we are now looking for a friendly and confident customer service advisor to join our dedicated team in Sheffield. As a Customer Service Advisor, your main duty will be the first point of contact for all customer...

  • Customer Service Advisor

    1 day ago

    Sheffield, United Kingdom MERJE Ltd Full time

    **Monday - Friday flexible between 8am-8pm** **Hybrid working available!** Have you got experience working within a customer service telephony based role? Are you looking to join a business that offers excellent opportunities for progression? This role will involve you dealing with a mixture of calls with customers who are looking for support regarding...

  • Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom MERJE Ltd Full time

    £20,000-£22,000 + bonuses (£300-£600 per month) Monday - Friday flexible between 8am-8pm Hybrid working available! Have you got experience working within customer service or collections? Are you looking to join a business that offers excellent opportunities for progression? This role will involve you dealing with a mixture of calls with customers...