Collection Agent

2 months ago

Chester, United Kingdom Affinity Search Full time

**Join Our Team as a Collections Agent in Chester**

**Salary: £21,000 - £23,000 per annum + Bonus**

Are you an experienced collections agent seeking a new opportunity? Look no further Our client is currently hiring a dedicated collections agent to join their dynamic team in Chester. As a collection’s agent, you will play a vital role in managing a portfolio of arrears customers and ensuring the business meets its performance targets.

**Key Responsibilities**:

- Engage in collections activities for all overdue active agreements.
- Provide exceptional service to both internal and external customers, embracing the principles of Treating Customers Fairly.
- Utilize negotiation skills to recover outstanding payments by identifying the reasons behind overdue payments, thereby preventing contractual loss.
- Identify and prioritize Vulnerable Customers, ensuring fair treatment throughout the process.
- Negotiate with customers to reach mutually satisfactory outcomes for both the company and the customer.
- Maintain required standards of call handling and service quality.
- Serve as a role model within the team, embodying the company's vision and values.

**Skills Required**:

- Flexibility in working hours and shifts.
- Familiarity with departmental and business policies and procedures relevant to the call centre environment.

**Desired Attitude**:

- Team player with excellent interpersonal skills.
- Strong verbal and written communication skills.
- Ability to effectively communicate with individuals at all levels.

Join a supportive and collaborative team, where your contributions will make a significant impact on the success of the business. In return, you will receive a competitive salary ranging from £21,000 to £23,000 per annum, with additional bonus opportunities. Monday to Friday shifts allow for a healthy work-life balance, with Saturdays scheduled on a rotational basis.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Debt Collecting: 1 year (preferred)

Work Location: In person

Reference ID: 898

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