Digital Deployment Lead

2 weeks ago

Manchester, United Kingdom Well Pharmacy Full time

Overview of the role
As Digital Deployment Lead, you will be responsible for the engagement, process, adoption and learning module creation for pharmacists, colleagues and key stakeholders in the delivery of Digital products including omnichannel account solution. Additional responsibility for any Digital product offering which requires store implementation and adoption, either in bricks or mortar or Digital pharmacy.

Provide support and lead where required any process improvement activities at Digital Pharmacy, any Digital projects such as Shop or Online Services and any ad-hoc implementation.
- Responsible for visiting pharmacies and field leaders to create engagement about Digital products and future propositions, as well as gathering feedback.
- Responsible for the adoption of Digital products in our pharmacies
- Ensure successful implementation of omnichannel account in stores to enhance our omnichannel offering, prioritising the adoption amongst our pharmacy teams and field leaders.
- Develop, implement, review, and update operational readiness plans to ensure that specific deadlines and milestones are achieved and communicated
- Support the design/testing of system/process and confirm fit for purpose prior to landing in Pharmacies.
- Supporting the rollout of omnichannel account and owning learning module creation, process documentation and the engagement with AOM’s, ROM’s & Pharmacy Teams to:

- Implementation and identify any risks and challenges
- Continuous Improvement
- Continue to connect Digital to Bricks & Mortar via regular pharmacy visits and be an advocate for Digital product offerings
- Challenge compliance to process and raise any immediate concerns with AOM’s & ROM’s.
- Communicate and engage effectively with AOMs/ROMs about implementation and any risks or concerns.
- Coach Pharmacy Managers & colleagues around opportunity for growth and communicating clear messaging about omnichannel proposition
- Work closely with Digital Pharmacy to provide support in any efficiency improvements
- Coach and mentor managers and leaders to assist them to deliver change in their teams and engage with project teams to ensure their projects are integrated with the change management initiatives
- Support in the operational delivery of any new services, omnichannel projects and online shop.
- Provide ad-hoc support in any process improvement and implementation activities across Digital.
- Gather insight for continuous improvement by working with the Digital Teams

**Problem Solving & Change**:

- Flexibility to adapt to changing stakeholder requirements.
- Coordinate timeframe and resource requirements to achieve delivery objectives in time and budget.
- Develops & Implements solutions to complex problems, working closely with other key stakeholders to ensure outputs are thought through completely and all factors considered (current and future implications).
- Coaches and guides Pharmacy teams through change
- Provides clear and well thought out feedback to influence problems solving and change.

**Skills & Experience**:

- Working knowledge of pharmacy or pharmaceutical market
- Proven experience of building internal and external professional relationships
- Able to communicate, present and influence internal and external stakeholders to deliver targets.
- Business acumen and understanding of organisational issues and challenges.
- Ability to articulate ideas via presentation to stakeholders.
- Enjoys the detail of complex business planning.
- Is comfortable with ambiguity and conflicting priorities.
- Has strong commercial acumen.
- Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you_.

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the pla

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