Order Management Specialist
3 weeks ago
**Salary and Benefits**
- £27,000
- Remote working
- Private health Isurance
- 25 days holiday + Bank holidays
- Generous pension
- Life insurance
**Responsibilities**
- Manage the end-to-end order process from order receipt, through to fulfilment, shipping, delivery, and invoicing with mínimal manual intervention for customers.
- Measure customer service performance using KPIs and SLAs to deliver consistent and a superior service experience for customers.
- Attend and contribute to customer facing meetings, providing analysis of customer accounts and monthly/quarterly service reports/dashboards.
- Continuous improvement focussed to exploit opportunities to improve the execution of the Order process and customer satisfaction.
- Collaborate with internal teams including supply chain, logistics, finance, sales, and marketing team to identify opportunities for improving the order to cash cycle.
**Experience**:
- Demonstrable experience in an Order processing/Fulfilment role within an FMCG company
- Fluency in French
- Excellent communication and problem-solving skills
- Great analytical skills and the ability to interpret and act upon data
- Customer focussed approach to work
This is a full time role working Monday-Friday 9-5:30, initially coming in on a 6 month FTC. Location is Berkshire but the role is primarily remote - you’ll need to be able to commute when needed for meetings however, perhaps once a week. Salary is £27,000DOE. This is a really exciting opportunity to excel your career in a newly established team. For more information, please get in touch with Lilly today.
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