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Customer Services Advisor

3 weeks ago

Wolverhampton, United Kingdom Pearson Whiffin Recruitment Ltd Full time

**Job Title: Customer Services Advisor**

**Salary: £19-21k - Permanent**

**Location: Wolverhampton**

35 hours Monday to Friday

9 - 5

We are currently recruiting for a growing financial services organisation seeking an individual with excellent customer service skills to join their broker liaison team. This role will require you to take inbound calls from mortgage intermediaries, providinginformation about new lending, further advances, and porting.

**Duties include**:

- Receive calls, provide information to the broker and deal with any queries that they have effectively and provide excellent customer service
- Participate actively in telephone campaigns where required for both intermediary and customer campaigns
- Meet and exceed, where appropriate, agreed service standards for both internal and external customers
- Resolve technical queries and complaints within personal levels of expertise and escalate where necessary
- Anticipate and maximise full conversion opportunities by feeding back any appropriate information to the relevant stakeholders
- Identify and escalate any instances of fraud or other suspicious activities and report these to line management
- Follow and keep up to date with current best practice and regulatory requirements and recommend improvements or changes to procedure
- Maintain the company's compliance standards and own compliance training
- Previous customer services experience,
- A passion for providing great customer service
- Fantastic communication skills and an engaging telephone manner
- Great attention to detail and personal organisation
- Good standard of Maths & English
- Objection Handling skills
- Patience
- This role is being handled by Lisa Belcher, _. _
- Senior Executive Business Support Consultant for Pearson Whiffin Recruitment._

Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_