Student Experience and Support Administrator

2 months ago

Salford, United Kingdom University of Salford Full time

Opportunity ID

2186

Opportunity Closing Date

16/02/2024, 23:55

Primary Location 1
- Salford - Peel Park Campus

School or Business Unit 1
- Directorate of Student Success, Administration & Support

Contract Type 1
- Full Time Permanent

Salary

£24,248 - £26,445

Opportunity 1

**About the team**

The University of Salford is committed to ensuring that all students, irrespective of their diverse backgrounds, can integrate into all aspects of university life and access the help available at the university to ensure their academic success, whilst recognising the holistic need to support growth in their personal and social lives.

The Directorate of Student Success and Academic Support Services (DSSASS) unites The Library, Student Administration and Student Experience and Support and is responsible for a broad range of student facing services and activity. DSSASS aims to provide agile and adaptive services to support enhancement of student experience and performance throughout the student journey and staff experience across the academic cycle.

Student Experience and Support comprises Student Support, AskUS (our customer contact centre), and Campus and Student Life. Working closely with colleagues from across the University and external partners, Student Experience and Support deliver integrated, coordinated activity and support which empowers, supports, and encourages students from all backgrounds to maximise their time at university and realise their full potential.

**What will the role involve**

This is a key role within the centralised administration of our specialist student support services. The Student Support Administrator will work with members of the Campus and Student Life and Student Support teams on a daily basis.

In collaboration with managers and colleagues, you will be required to collate information and data to enable the continuous evaluation and enhancement of services. You will also be required to provide administrative support to the wider directorate support team as guided by the Directorate Operations Manager.

**What are we looking for**

To meet the challenges of this role, you will be expected to demonstrate a high level of initiative with excellent interpersonal skills, possess the ability to work autonomously and be an integral member of the Directorate Support Team. You will be expected to deal with, at times, emotive and often sensitive situations.

A key requirement of the role is to provide efficient, effective, and professional administrative support to the Senior Leadership Team, which will include diary management, meeting support, and dealing with sensitive and confidential information.

You will also be required to provide dedicated administrative support for complex case management and incident support, which will involve supporting meetings by taking notes and actions, ensuring these are clearly documented and actions are tracked and followed up.

**What’s in it for you? - the benefits**
- Competitive salary - and excellent pension scheme
- Generous annual leave - plus the option to buy additional holiday days
- Flexible working - we support a culture of both flexible and agile working, to help you find the right balance
- Our community - there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
- The perks MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts

Job Description 1

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