Warranty Administrator

3 weeks ago


Basingstoke, United Kingdom Harwoods Group Full time

**Job Purpose**

The role of the Warranty Administrator is to:

- Ensure accurate submissions of warranty and goodwill claims on a daily basis and monitoring daily, weekly and monthly warranty reports.

**Policies**

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

**Person Specification**

Essential
- Proof of Right to Work in the UK.

**Experience**

Essential
- Motor industry experience.

**Skills & Knowledge**

Essential
- Smart appearance.
- Competency in numeracy, literacy and IT.

**Competencies**

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

**Delivering Memorable Customer Service**

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:
Team Member

**High Performing Teams**

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

**Commercial and Operational Excellence**

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

**Innovation & Improvement**

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

**Brand Aligned**

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

**Key Responsibilities**
- Administer warranty policy in the best interests of the business, manufacturer and customer.
- To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
- Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
- Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
- Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
- Maintain relationships with specialist repairers and manufacturer representatives.

Hours: Mon - Fri 8am - 6pm with potential flexibility

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking
- Referral programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Work Location: In person

Flextime


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