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Customer Host Swyddog Gweini Cwsmeriaid
4 months ago
**Customer Host**
**Equal Opportunities**
At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
**Introduction**
An exciting opportunity to begin a career in the railway industry and join TfW join TfW as a Customer Host to work as part of a team responsible for the day to day delivery of a high standard on-board catering service to passengers.
Applicants must be flexible and available to work the shifts required. Our Food & Drink directorate runs a 7-day operation with morning shifts starting as early as 6am. Premier Service Hosts will know the shifts they are rota'd in for at least 3 weeks in advance.
**Role responsibilities**
You’ll offer passengers the on-board trolley service throughout the journey, complying with health and safety protocols at all times to meet customer needs and ensure a high-quality customer service.
You'll be responsible for on-board trolley stock by checking the trolley has enough supply for serving customers prior to the train departing to ensure we can provide the on-board service.
You'll comply with health and safety policies and procedures, safety protocols and briefs by adhering to relevant regulations including COSHH assessments and food hygiene standards to ensure we provide a safe and hygienic on-board service.
**Who we are looking for**
**You’ll need to have**:
- Previous experience of working in a customer focused role.
- Ability to upsell and promote products to the general public.
**Benefits**:
- 8% employer pension with NEST
- 28 days holiday (excluding bank holidays)
- Free travel across the TfW Rail network
- 4x death in service
- Employee Assistance Programme
- Flexible benefits (Including Electric Car Lease Scheme and Cycle to Work Schemes)
**Who we are**
Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment.
**Welsh Language Skills**
The ability to speak Welsh would be a plus but is not essential for this role.
**Swyddog Gweini Cwsmeriaid**
**Cyflwyniad**
Yn 2020, trosglwyddodd Trafnidiaeth Cymru (TrC) y gwasanaeth arlwyo mewnol, gan ddychwelyd y gweithrediadau i berchnogaeth gyhoeddus er mwyn darparu gwasanaeth o safon well i gwsmeriaid.
Oherwydd y trosglwyddiad hwn, mae cyfle cyffrous wedi codi i weithio fel rhan o dîm sy’n gyfrifol am ddarparu gwasanaeth arlwyo o safon uchel i gwsmeriaid sy’n teithio ar y trenau o ddydd i ddydd.
**Cyfrifoldebau’r swydd**
Byddwch yn cynnig y gwasanaeth troli newydd sydd dan berchnogaeth gyhoeddus ar draws llawer o’n teithiau, gan wneud yn siŵr bod digon o gynnyrch ar eich troli i gynnig amrywiaeth eang o gynnyrch i’n teithwyr.
Yn bwysicach, bydd angen i chi gadw’r troli’n lân a dilyn y rheoliadau iechyd a diogelwch er mwyn gwneud yn siŵr ein bod ni’n darparu gwasanaeth diogel a glân ar ein trenau.
Hefyd, bydd rhaid i chi wneud yn siŵr bod eich datblygiad yn gyfredol, ond byddwn ni’n rhoi’r hyfforddiant sydd ei angen arnoch i wneud yn siŵr eich bod chi’n cydymffurfio â’r rheoliadau ac yn gwybod am arferion gorau.
**Am bwy rydyn ni’n chwilio**
Rydyn ni’n chwilio am rywun sy’n llawn cyffro am symud o le i le, ymgysylltu â phobl, a rhywun sy’n rhoi gwasanaeth gwych i gwsmeriaid.
**Gofynion sylfaenol**:
- Profiad blaenorol o weithio mewn swydd sy’n canolbwyntio ar gwsmeriaid.
- Gallu uwch-werthu a hyrwyddo cynnyrch i’r cyhoedd.
- Profiad blaenorol o ddelio ag arian parod a thrafodion gwerthu.
- Hyblygrwydd ac ar gael i weithio’r shifftiau sy’n ofynnol.
**Pwy ydyn ni**
Trafnidiaeth Cymru (TrC) yw’r cwmni nid-er-elw sy’n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw ‘Cadw Cymru i Symud’ drwy ddarparu gwasanaeth sy'n canolbwyntio ar gwsmeriaid, rhoi cyngor arbenigol a buddsoddi mewn seilwaith.
**Sgiliau Iaith Gymraeg**
Byddai’n dda petai gennych chi sgiliau Cymraeg, ond nid ydynt yn hanfodol ar gyfer y swydd hon.
**Job Types**: Full-time, Permanent
**Salary**: £11.23 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Wellness programme
Schedule:
- Weekend availability
Work Location: One location
