Sales Office Clerk

5 months ago


Norwich, United Kingdom Toolbank Full time

Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail and e-commerce markets throughout the UK & Ireland.

Trading from 11 strategically sited warehouses, backed by central distribution we provide our 12,000 customer outlets with 24/ 48hour service on over 30,000 products via our network of specialist logístical facilities.

Toolbank, as part of the Dormole group of companies, remains a privately-owned and managed business committed to providing first class, efficient and friendly service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.

**About the role**:

- Encouraging extra sales in a highly competitive environment through upselling and promotions
- You will be fully supported by Toolbank’s proven first class service package and marketing initiatives
- Processing quotations and estimates for tools and hardware and accurately inputting onto the management system
- Ensure all telephone calls are answered professionally and courteously, and issues logged appropriately
- Updating databases and systems as required including keeping customer records up to date and attaching new documentation

**What are we looking for?**
- Previous administration and/or customer service experience in an office environment
- Good level of accuracy and data entry skills
- Excellent communication skills, both written and verbal
- Strong PC skills and experience using Microsoft Office programs
- Professional telephone manner
- Ideally, you will have experience in a sales office enviroment, but most importantly you must enjoy communicating and building relationships with customers on a daily basis.

**What can we offer you?**
- A competitive annual salary
- Monday to Friday 8.30am-5:00pm
- 25 days holiday plus bank holidays
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
- Life Assurance (6x salary for pension scheme members)
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations
- Free access to health and wellbeing app
- Free on-site car parking
- Access to tools and hardware at a discounted rate

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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