Workshop Controller

4 weeks ago

St Albans, United Kingdom Marshall Motor Group Full time

We are seeking a Workshop Controller at Marshall Motor Group’s Volkswagen dealership in St Albans.

This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.

Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.

We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include:

- 25 days annual leave (not including Bank Holidays) increasing with length of service
- Colleague referral fee up to £2,000
- Discounted Car Purchase Scheme & Colleague Car Benefit Offers
- Discounted Service / Parts / Bodyshop services
- Training and Continual Self-Development
- Free Eye Care Vouchers
- Cycle To Work Scheme
- Pension Scheme
- Employee wellbeing services
- Free life assurance equivalent to twice your salary
- Loyalty, Above & Beyond and Long Service Awards
- Discounted Shopping Portal

**What will I do on a daily basis?**
- Lead, manage and motivate a team of qualified and apprentice technicians
- Allocate work orders to technicians, and manage technician clocking on/off, and rostering
- Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
- Drive service profitability by ensuring maximum time save and upsell
- Manage and update workshop technical solutions including eVHC and service booking database
- Provide outstanding customer service to service customers both face to face and by phone
- Assist and work closely with the Service Advisor team as required

**Do I need experience?**

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:

- Strong leadership skills with the ability to lead and motivate a team
- A professional and calm approach with strong customer service skills
- Strong problem solving skills, with the ability to foresee potential barriers

**Why Marshall Motor Group?**

We operate 141 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 34 counties in England.

Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Hertfordshire, AL4 0JJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Workshop Controller: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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