Senior Technical Customer Care Advisor

2 weeks ago

Glasgow, United Kingdom Dell Technologies Full time

Join us to do the best work of your career and make a profound social impact as a **Senior Technical Customer Care Advisor** on our **Technical Support** Team in **Glasgow.**

**What you’ll achieve**
As a Senior Technical Customer Care Advisor, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

**You will**:

- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first-class customer service
- Drive operational excellence through quality closures and efficient management of issues
- Have the opportunity to mentor and coach other team members

**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
**Essential Requirements**
- Minimum of 2 years of related experience
- World-class customer service, phone etiquette and work ethic
- Ability to excel under pressure
- Good understanding of technology and computer based tools/packages
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

**Desirable Requirements**
- Experience with job-associated databases or software
- Experience within a technology sector or related environment

**Who we are**

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

**Application closing date: 25th February 2024**

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

**Job ID**:R237810
**Dell’s Flexible & Hybrid Work Culture**

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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