Shift Leader

6 months ago

London, United Kingdom Millennium and Copthorne Hotels Full time

**The Copthorne Tara Hotel London Kensington is seeking full-time Shift Leader who will be responsible for**:

- Take overall responsibility for the Reception operation, with direct supervision of up to two staff members at any one time.
- Ensure that all Reception End of Day processes are completed effectively and accurately, including Group Balances. Ensure checks are undertaken to ensure all rooms and room accounts are accurate prior to End of Day functions by Night Audit.
- To take responsibility for initial handling of any guest enquiries, queries or complaints and, if necessary, to report and liaise with the appropriate Manager.
- To assign rooms to the prescribed department standards, accommodating special requests where possible.
- To be fully aware of the Hotel’s procedures and policies for V.I.P. Guests, Late Arrivals, No Shows and cancelled reservations.
- To take responsibility for the room allocation of all Group Arrivals.
- Possess a thorough knowledge of Billing Procedures, Credit policies, cheque cashing policies and procedures, ensuring that the individual and group City Ledger Accounts are correct and all procedures have been adhered to.
- To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary and to liaise with the Guest Relations Manager if guests have problems when accessing rooms.
- To help maintain and contribute to team morale and spirit.
- To ensure a high standard of personal hygiene and appearance at all times as well as ensuring high grooming standards are displayed by others.

**Shift Leader must have**:

- Experience and knowledge of Opera
- Capacity to complete jobs within the deadlines
- Excellent organizational skills and the ability to multitask and work under pressure

**For you**

**We offer a benefits package including**:

- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Recommend a Friend Scheme
- and many more.

As well as real opportunities to develop and gain promotion within the industry.

**About the Hotel**

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Salary**: £24,000.00-£25,000.00 per year

Schedule:

- Day shift

**Experience**:

- Hospitality: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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