Housing Support Officer

3 months ago

Newbury, United Kingdom Completely Care Full time

We are looking for a Support Officer to join the team at a Young People and Family Project based in Newbury, the role is working 30 hours per week on a rota basis and the salary is £23,00-£27,00 depending on experience, you will be working in a great team and for a company with many benefits.

You will be working as part of a team providing housing and support to young people and young parents aged 16-24 years old. You will promote independence, freedom and choice as a keyworker to residents, working with them to achieve their goals as they work towards independent living. You will ensure residents are safe and able to manage risks as necessary, which often you’ll need to do with the help of partner agencies

You will be responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues.

For this role, we’re looking for someone who has experience of working in a customer-facing role, and a passion for customer service. The understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges and an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies. You will have an awareness of safeguarding measures and processes and the skills to identify and manage risk.

Essential

You must have a full driving licence, together with a car available and insured for business purposes. Where you need to use this for business travel, mileage reimbursed at 45p per mile.
You’ll need a Disclosure & Barring Service (DBS)
You should be able and willing to work flexibly across similar Care & Support services within a reasonable distance from your main base (transport costs reimbursed) in support of colleagues elsewhere

**Benefits**:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
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