Housing Allocations Officer
6 months ago
**Housing Allocations Officer**
**Newbury**
**Job Role**
To provide comprehensive and customer focused administrative support service to the housing operations team in order to support the work of the service area.
The post holder will also develop effective working practices to meet the changing needs for the client and the Authority's commitment to continuous improvement.
**Key Responsibilities**
To handle a range of telephone and general enquiries from both internal and external customers and contacts, including housing register applicants. To provide a comprehensive response but referring more complex cases to the Housing Allocations Team Leader as appropriate. To assist vulnerable applicants with completing forms and monitoring bidding process.
To provide advice and respond positively to a wide range of enquiries received via the phone and on the pod reception desk, e.g. Common Housing Register, LHA levels for private rented accommodation, mutual exchange and homelessness.
To clearly explain relevant legislation to applicants in a way that is understandable, and appreciate the basic legal requirements of valid notice to quit.
To maintain and update files and records, including information of a high confidential nature such as medical records, using existing systems and processes and ensuring accuracy and security of information.
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