Technical Support Representative

4 weeks ago

Chippenham, United Kingdom Peak Technologies Full time

**_Located in either of the 2 below locations:_**
- Unit1, Bumpers Way
Bumpers Farm Industrial Estate
Chippenham, Wiltshire
SN14 6LH United Kingdom
- Unit 11N, Ard Gaoithe Business Park
Clonmel, Co. Tipperary
E91 C3W8, Ireland

**Scheduling**:

- Monday-Friday starting at 6am, 7am, or 8am
- Full-time / ~39 hours per week

**JOB SUMMARY & SCOPE**
- Working within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.
- Develop strategic partnerships with key members of the Leadership team to ensure business issues are effectively addressed
- Work in a synergetic manner with the Leadership team to drive overall business improvement initiatives

**KEY ACCOUNTABILITIES**
- To record and resolve customer issues and incidents.
- To own the service SLA as contracted to our customers, ensuring Peak Technologies delivers on its’ promises.
- To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to enhance the service we provide.
- Identify opportunities for training and development which would increase the capability of the Help Desk Team to better service the needs of Customers.
- To ensure incidents and requests are processed to agreed Service Level Agreements (SLAs).
- Continually improve our Service Desk processes and quality of service to customers.
- Continually improve our customer and supplier relationships.
- To provide support to other Customer facing teams within Peak Technologies.
- To perform other duties to support Customers and the Company as reasonably requested by Peak Technologies Management Team from time to time.

**EDUCATION + EXPERIENCE + KEY TRAITS**
- Proven hands-on knowledge and understanding of the customer service process, preferably in a service/customer care environment.
- Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
- Proactive, self-accountable, assertive and self-motivated with the ability to perform within tight time constraints, address root causes of issues, take the appropriate corrective actions and develop/improve administrative processes.
- Understanding of the key drivers to increase customer satisfaction - both in terms of quality and on time delivery.
- Ability to manage own time, organise workload and solve problems.
- Excellent team player with the ability to work independently under minimum supervision.
- Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.
- Investigative skills associated with understanding symptoms and root causes of Customer problems.
- Computer literate and a good working knowledge of Microsoft Office.
- Excellent attention to detail.
- Excellent organisational and time management skills.
- Ability to embrace change.
- Flexible and able to readily accept appropriate responsibility.

**TYPICAL PERFORMANCE TARGETS**
- Ability to work to demanding delivery and pick-up deadlines and operate against Key Performance Indicators specific to the delivery and timely supply of service to our customers.
- Passionate about delivering an excellent customer experience

**LANGUAGE SKILLS**
- Primary language used in daily operations is English. Additional languages depending on role include Spanish, French, Italian, German and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization

**SUPERVISION**
- No employee supervision is required.

**DECISION MAKING + REASONING**
- Ability to assess multiple customer incidents and evaluate their respective priorities to ensure things are worked on in the right order to deliver the best outcomes for all customers.
- Ability to evaluate incoming technical information to deduce likely causes of incidents and suggest actions to resolve as effectively as possible.

**WORKING RELATIONSHIPS**
- Interfacing across all Peak Technologies Teams (Service Delivery, Sales, Operations, Procurement, Finance, IT).
- Customers
- Suppliers/3rd Line Support providers

**About Peak Technologies**:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions a

  • Technical Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    ** Seeking candidates with multi-lingual capabilities to include English, French, German, Spanish, and Italian. **Located in either of the 2 below locations:Unit1, Bumpers WayBumpers Farm Industrial EstateChippenham, WiltshireSN14 6LH United KingdomUnit 11N, Ard Gaoithe Business ParkClonmel, Co. TipperaryE91 C3W8, IrelandScheduling: Monday-Friday starting...

  • Technical Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    ** Seeking candidates with multi-lingual capabilities to include English, French, German, Spanish, and Italian. **Located in either of the 2 below locations:Unit1, Bumpers WayBumpers Farm Industrial EstateChippenham, WiltshireSN14 6LH United KingdomUnit 11N, Ard Gaoithe Business ParkClonmel, Co. TipperaryE91 C3W8, IrelandScheduling: Monday-Friday starting...

  • Level 6 Technical

    2 months ago

    Chippenham, United Kingdom Schneider Electric Full time

    Schneider Electric’s Level 6 Technical & Engineering (Electrical Technical Support Engineer) Apprentice Pathway offers the opportunity for Apprentices to work in the field of energy management and controls. What Apprenticeship Opportunities does this Pathway offer? Digital Energy Technical Apprentice (Chippenham, Travelling Appointment) Undertake a 4-year...

  • Technical Support

    7 days ago

    Chippenham, United Kingdom BT Full time

    Technical Support - Specialist Services **Job Req ID**:10357**Posting Date**:03-Feb-2023**Function**:Service**Location**:Chippenham (4308), Chippenham, United Kingdom**Salary**:Competitive + Excellent Benefits**About BT** - BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting...

  • Sales Representative

    1 month ago

    Chippenham, United Kingdom TRILOGIC RECRUITMENT LTD Full time

    We are delighted to be working with our prestigious client to help them recruit for a Sales Representative. The Sales Representative manages sales activities across the assigned area and acts the privileged contact of the Customer. In this respect, they contribute to the implementing Marketing & Sales process (promotional activity, quote response, contract...

  • Level 6 Technical

    2 months ago

    Chippenham, Wiltshire, United Kingdom Schneider Electric Full time

    Schneider Electric’s Level 6 Technical & Engineering (Electrical Technical Support Engineer) Apprentice Pathway offers the opportunity for Apprentices to work in the field of energy management and controls. What Apprenticeship Opportunities does this Pathway offer? Digital Energy Technical Apprentice (Chippenham, Travelling Appointment) Undertake a 4-year...

  • Level 6 Technical

    2 months ago

    Chippenham, Wiltshire, United Kingdom Schneider Electric Full time

    Schneider Electric’s Level 6 Technical & Engineering (Electrical Technical Support Engineer) Apprentice Pathway offers the opportunity for Apprentices to work in the field of energy management and controls. What Apprenticeship Opportunities does this Pathway offer? Digital Energy Technical Apprentice (Chippenham, Travelling Appointment) Undertake a 4-year...

  • Multi-lingual Customer Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    **About the Job** **_Located at: _**Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United Kingdom **Scheduling**: - Monday-Friday starting at 6am, 7am, or 8am - Full-time / 40 hours per week **JOB SUMMARY & SCOPE** - Working within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak...

  • 2nd Line Support Engineer

    6 days ago

    Chippenham, United Kingdom Rise Technical Recruitment Limited Full time

    **2nd Line Engineer Chippenham (travelling to client sites in the area) £27,000 - £35,000 + Private Medical Insurance + Life Insurance + Training & Certifications + Pension** Excellent opportunity for a 2nd line support engineer to gain industry recognised certifications and learn new technical skills in a thriving managed services provider. This company...

  • Multi-Lingual Customer Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    About the JobSeeking candidates with multi-lingual capabilities to include English, French, and / or German.Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United KingdomScheduling: Monday-Friday starting at 6am, 7am, or 8amFull-time / 40 hours per weekJOB SUMMARY & SCOPEWorking within the Peak Technologies Service Desk to...

  • Multi-Lingual Customer Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    About the JobSeeking candidates with multi-lingual capabilities to include English, French, and / or German.Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United KingdomScheduling: Monday-Friday starting at 6am, 7am, or 8amFull-time / 40 hours per weekJOB SUMMARY & SCOPEWorking within the Peak Technologies Service Desk to...

  • Technical Assistant

    2 months ago

    Chippenham, United Kingdom Manucomm Recruitment Full time

    Technical Assistant - Chippenham - £26k My client a very successful food manufacturing company is looking to recruit a Technical Assistant / Technical Services officer / Compliance officer to work in their Head Office. This role is a Monday - Friday day based role 37.5hrs Reporting into the Technical Services manager the Technical Assistant role will...

  • Technical Architect

    1 month ago

    Chippenham, United Kingdom CGI Full time

    Position Description: Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Technical Architects are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. The Space, Defence and Intelligence business unit in CGI is a true...

  • Technical Consultant

    5 days ago

    Chippenham, United Kingdom Mintivo Ltd Full time

    **Position**: The position of Technical Consultant will be welcomed into a positive team environment, based from our head office in Chippenham, Wiltshire with flexible working from home available. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic “can do” attitude. You have ambition...

  • Technical Architect

    1 week ago

    Chippenham, United Kingdom CGI Full time

    Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Technical Architects are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We...

  • Technical Architect

    2 weeks ago

    Chippenham, United Kingdom CGI Full time

    Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Technical Architects are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We...

  • Technical Architect

    1 month ago

    Chippenham, United Kingdom CGI Full time

    Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Technical Architects are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work,...

  • IT Support

    6 days ago

    Chippenham, United Kingdom The Curve Group Full time

    **IT Support Engineer Responsibilities**: This role requires a unique shift pattern which is the following: 8.00 am to 5.00 pm Sunday to Thursday **or** 9.00 am to 6.00 pm (45 hours per week including 45 minute paid lunch breaks) General Duties: - Support the IT Team in a technical capacity to deliver IT projects within time and budget. - Support the...

  • Technical Adminstrator/assistant

    7 days ago

    Chippenham, United Kingdom The Fine Cheese Company Full time

    **Who are we?** The Fine Cheese Co. is specialist in Artisan Cheese and accompanying foods. **An opportunity has arisen for an experienced administrator to join an established technical team in our head office - based out of Dyrham** - You will assist the Technical Manager with organising relevant information on areas including supplier approval paperwork,...

  • Cad/cam Technical Engineer

    1 month ago

    Chippenham, United Kingdom CCL Full time

    CAD/CAM Technical Engineer Ideal background: - Engineering background ideally CAD/CAM for metal processing - Be technically qualified C&G BTEC or HND or higher - Good IT knowledge - Experience in a "live" manufacturing environment eg. Sheet Metal The organisation is a great place to work and offers real long term career progression Keywords: CAD CAM...