Finance Recoveries Admin Assistant

6 months ago


Wallasey, United Kingdom Carpenters Group Full time

This role is fully office based.

**Job Purpose**

You will work alongside the finance team, providing a high level of customer service to client’s & sources.

**Key Responsibilities**
- Using the telephone to speak to external agencies.
- Providing cover to other areas of the business when necessary.
- Ensuring all ISO27001 requirements are met and adhered to.
- Observing and maintaining firm confidentiality in relation to all correspondence and communications
- Any other ad-hoc duties as and when required by the business
- Ensure daily work schedules are maintained to the best of their ability
- Rectify any file queries to ensure files can be completed proactively.
- Liaise with other departments when necessary.
- Paying in cheques on a daily basis through our system.
- Completing portal work and corresponding with the Court Funds Office.
- Printing and stapling cheques to be sent out to clients and third parties.
- Saving imported documents to the relevant location.

**Experience and Knowledge**
- Good literacy and numeracy skills
- Ability to use a printer to carry out daily tasks.
- Working knowledge of MS Word and Excel
- Strong organisational and administrative skills
- Strong communication skills both verbal and written
- Customer focussed
- Ability to cope under pressure
- Ability to work to deadlines
- An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
- Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities. Good organisation and time management skills

**About us**

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

**Benefits**
- Minimum 25 days’ holiday plus bank holidays
- Holiday buy and sell scheme
- Hybrid working model
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions - providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy


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