Customer Success Executive

5 days ago

Epsom, United Kingdom Peoplesafe Ltd Full time

Full Time Equivilent salary £24,000 to £26,000

An amazing opportunity to work in a technology company that helps to save lives.

Peoplesafe is a young dynamic company based in the UK that is consistently growing at the fastest rate in our industry. Our salespeople are consistently delivering beyond their targets by helping their customers with their staff health and safety needs.

**Benefits include**:

- 25 days annual leave, plus your birthday off;
- £10 monthly Deliveroo voucher;
- Salary sacrifice pension scheme;
- life cover; health cash plan;
- Company events; Wellbeing Wednesday;
- Electric car discount;
- Hybrid working and more...

**Customer Success Key Responsibilities**:

- Platinum account management for our customers.
- Upsell customers within your account base to ensure a robust pipeline of opportunities.
- Maximize each customers potential spend.
- Identify potential referrals, and the decision makers within the client organization.
- Research and build relationships within each account.
- Set up meetings between client decision makers and company’s practice leaders/Principals.
- Plan approaches and pitches.
- Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
- Participate in pricing the solution/service.
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
- Use a variety of styles to persuade or negotiate appropriately.
- Present an image that mirrors that of the client.
- Deliver an excellent retention rate by monitoring usage & providing monthly reporting.
- Confidence to deliver product training or trial set-ups to customers via webinars, face to face sessions and presentations
- Attend trade shows & manage the stands & invite customers to participate.
- Forecast & deliver on KPI’s on a weekly basis.
- Planning & preparation for every sales call.
- Accurate record keeping & daily updates on the company’s CRM.
- Focused on avoiding customer cancellations.
- Can present a robust cancellation strategy.

**Customer Success Skills & Experience**
- Experience of working in a professional account management environment.
- Proven & tangible sales track record. P60’s & league tables etc.
- Ideally lone working environment.
- Minimum 1 years’ sales experience specifically focused on lone working is desirable.
- Experience in pipeline management.
- An understanding of the tender process
- Experience of objection handling & a sales process.
- Very high standard of written English, skilled in editing copy to correct grammar, spelling and punctuation with the ability to shape compelling responses.
- Full licence with own car.
- Strong knowledge of IT.
- Skilled to manage delivery through direct reports and colleagues,
- Strong commitment to internal client care.
- Proactive, positive and organised.
- Strong attention to detail and error-free delivery.
- Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes

**Job Types**: Part-time, Permanent

**Salary**: £19,000.00-£20,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Life insurance
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- What hours / days can you work?

**Experience**:

- customer success: 3 years (preferred)

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