Service Champion
2 weeks ago
Our Service champions are the face and the voice of the Tegtat family and they ensure that everything they do is all about the customer. Service champion can be involved in a variety of tasks, preparing sandwiches, serving savories, merchandising or cleaning, all of which contribute to the reason why we are here, making our customers have an TOP experience.
**Main duties**
- Prepares drinks/desserts/pastries, accurately to meet demands of the store
- Demonstrates a good understanding of menu items and explains it to customers.
- Exhibits a cheerful and helpful manner when connecting with customers.
- Checks products in warmer/impulse area and restocks items to ensure a sufficient supply throughout the shift and time to bake items.
- Maintains a clean café, outside area and kitchen area.
- Greets customers and prepares their orders, input orders into a point-of-sale system and accept payment using a credit or cash register, calculating change accurately and quickly as required.
- Use your customer service skills to up sell and up level the customer experience to make every moment right
- Understands and adheres to all quality standards, formulas and procedures as outlined in the Tegtat manual.
- Understands and follows the proper food handling, safety and sanitisation standards while preparing food, serving food, and clean up.
- Maintains professional appearance and grooming standards as outlined in the Operations Manual
- Handling of light stock and informs supervisor for stock ordering (Manual handling less than 25kg) If so break down weight of the box.
- Maximum customer interaction whilst connecting with customers, handle customer’ concerns and complaints professionally and calmly to resolve problems according to Tegtat policy.
**Job Types**: Full-time, Permanent
**Salary**: £10.00 per hour
**Benefits**:
- Flexitime
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Manchester, M1 4AH: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
Work Location: In person
Application deadline: 03/07/2023
Expected start date: 05/07/2023
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