Purchasing and Customer Service Administrator

2 weeks ago

Chichester, United Kingdom Nicola Jane Full time

**Title**: Purchasing and Customer Service Administrator

**Accountable To**: Customer Experience Manager

**Accountable For**:NA

**Location**:Nicola Jane, Southern Gate, Terminus Road, Chichester, PO19 8SE

**Salary**:£23,000 - £26,000 dependent on experience

**Contract**:Permanent

**Hours**:Full-time Monday - Friday 9am - 5pm.

**Job Purpose**:
We have an opportunity for someone to join our Purchasing and Customer Service Team, responsible for stock control and order processing, both for our suppliers and direct customers. We are looking for a reliable, enthusiastic individual who wants to become part of our friendly, welcoming team.The role requires working on an occasional Saturday on a rota basis. This is paid at 1.5 hourly rate in addition to base salary.

**Nicola Jane**:
Nicola Jane are the UK’s leading supplier of post-surgery lingerie and swimwear following breast cancer.

**Our Mission**:
We are dedicated to delivering a wide range of breast surgery products to meet the needs of each individual customer whatever the specific details of their treatment plan, to ensure that we can give them exactly what they need in terms of shape, comfort and support at every stage in the process to restore their confidence and to accept their new normality.

Using our knowledge, experience and expertise, we are known for helping women with specialist breast care needs and to ‘Seeing the Beauty in Every Body’.

**Key Responsibilities**:

- Analyse product sales, returns, stock holding, and trends
- Oversee monthly ordering, collate figures, and review orders.
- Liaise with all suppliers to update range plans, order quantities, and timescales to improve fulfilment deliverables.
- Check supplier invoices monthly, working with the accounts teams on any queries.
- Supervise internal stock control across all locations, including bulk deliveries.
- Organise weekly stock ordering and backorder reports.
- Assist in monitoring SKU details and adjust reorder points as required.
- Manage pre-orders on new stock lines
- Set up products and product price lists
- Receipt in stock deliveries
- Coordinate delivery imports, work with shippers, and collaborate with the warehouse team to plan deliveries
- Monitor stock movement and stock turn
- Answer customer phone calls, process orders, and respond to queries.
- Process customer returns

**Reporting to** : Customer Experience Manager

**Skills and Experience**

**Essential**:

- Customer service experience
- Experience of CRM system
- Confident and friendly, able to demonstrate empathy
- Enthusiastic, self-motivated and able to act on own initiative
- Excellent verbal and written communication skills
- Excellent time management and organisational skills
- Excellent level of IT skills, particularly Microsoft Office (Outlook, Word, Excel, Powerpoint)
- Excellent attention to detail

**Desirable**:

- Previous experience in purchasing, sales or admin-based role

**Salary and Benefits**:
As part of a professional and successful organisation you would receive great benefits, such as: generous holiday allowances, a pension scheme, health insurance, bonus schemes and staff discounts. You would also benefit from being part of a small, friendly and supportive team.

This is a unique opportunity for a dedicated individual to join the UK’s leading supplier of post-surgery lingerie and swimwear

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chichester PO19 8SE: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 10/05/2024
Reference ID: WA23

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