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Customer Service Executive
4 months ago
**Customer Services Executive, Cowley**
**£24,000 - £26,000**
We are looking for a confident, enthusiastic and self-motivated person to join a busy team based in Oxford who are in contact with clients within the education system all over the world
**Why Apply**
- Annual bonus is payable after the first 12 months’ employment
- 25 days holiday and statutory bank holidays (8 at present), plus an additional day for every two years of employment (up to 30 days)
- Early Friday closure
- Pension scheme
- Quarterly socials and Christmas party
**Responsibilities**
- Building long term relationships with secondary schools in Europe, Africa and the Americas
- Become familiar with e-resources available for schools within your allocated territories
- Liaising with new contacts, or to existing customers about other resources they may find beneficial for their students
- Answering enquiries which are generally requests for free trials of the resources and/or price quotes
- Provide the relevant information and follow up after a week or two with the aim of securing a subscription to one or more resources
- Set up sales opportunities using the CRM
- Send out free trials and price quotations
**Skills and Experience**
- 2 years’ experience working in account management
- A friendly, confident telephone manner
- Highly organised and able to balance several tasks at once
**Global CTS Limited