Parts Assistant

1 month ago


Cockermouth, United Kingdom Fortem People Full time

Due to internal promotion, our client has an opportunity for a Parts Assistant to join the team at their Cockermouth store to support the Parts department.

**ABOUT THE ROLE**

**Department**: Machinery Parts
**Location**: Cockermouth
**Term**: Permanent, full-time
**Salary**: £23k depending on experience
**Hours**: 8am to 5pm with 1 hour lunch (Must be able to cover some Saturdays on a shift basis)

**The Job**

The Parts Assistant will be the front of house of the Parts department, serving external and internal customers both face to face and via telephone with exceptional customer service.
- Driving departments standards to develop and maintain industry leading levels of customer service
- Front of house for machinery retail areas within the branch.
- Proactively growing sales and supporting the Parts Manager in maximising margins.
- Ensuring telesales and counter service levels are maintained.
- Maintaining efficient internal working practices such as goods inwards and fast moving stock placement.
- Collaborating with the central machinery management team to work on projects and deliver on budgets.
- Supporting the Parts Manager in stockholding and stock take procedures.

**Skills, Experience and Qualities Required**
- Proven sales experience, with ability to confidently sell and advise on products and services.
- Previous customer relationship management experience.
- Written skills - proven ability to use clear, concise language specific for the purpose and audience.
- Confident IT user.
- Excellent interpersonal and communications skills, including the ability to consult, negotiate and liaise with suppliers, customers and internal stakeholders.
- Ability to assess priorities and manage competing deadlines both independently and as a member of a team.

**BENEFITS**
- Annual salary reviews in September each year.
- A minimum of 25 days annual leave.
- Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

**Salary**: From £23,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cockermouth: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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