Parts Advisor
5 days ago
**Overview of role**
Are you looking to progress your customer service career in a bespoke role for a forward-thinking automotive group?
If you have a specialist knowledge of automotive parts and want to work for an exciting, innovative, and inclusive company then our Audi contact centre is looking for you
**We are looking for someone to**:
- Deliver excellent customer service and pride yourself on customer satisfaction.
- Manage all part and repair quote enquiries received into the Audi Contact centre.
- Deliver comprehensive quotes to customers within 1 hour SLA, including parts, labour and vat.
- To improve KPI’s such as enquiry to booking conversion, parts sold per hour and overall hours sold.
- Support colleagues by providing parts prices and times for repairs
**We are looking for someone who**:
- Has a good knowledge of Audi parts
- Has experience of using our VAG group systems (Etka and Elsa)
- Takes pride in delivering an unparalleled level of customer service
- Has experience working to sales targets and tight timescales.
- Can work effectively as an individual or as part of a dynamic team.
**Why Us?**
Central to our mission to be the best motor retailer as judged by you is our commitment to helping you become the best version of yourself. We are passionate about offering an innovative environment where diversity is appreciated, and inclusion is fundamental. Our #WeAreJMG strategy is designed to make everyone feel included and supported, regardless of race, gender, sexual orientation, disability, or anything else that makes each and every one of us so wonderfully diverse and unique. Recently we made the UK’s top 50 inclusive employers list for 2020, an award we are incredibly proud of.
**In addition to receiving a competitive salary, you will also have access to a range of other benefits including**:
- 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
- Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
- Enhanced Maternity/ Adoption/ Paternity leave options.
INDLP
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Cycle to work scheme
- Gym membership
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: One location
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