Internal Sales Assistant

7 months ago

Bracknell, United Kingdom IBMG Full time

**The Company**

Founded in 1987, Grant & Stone is an independently run business with an ethos of supplying the best quality goods and un-matched service. Grant & Stone has flourished to quickly become recognised as one of the leading providers to the electrical trade.

At Grant & Stone, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building supplies every day in more than 55 branches, with over 103 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

Grant & Stone is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 180 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for an Internal Sales Assistantto join our team in Bracknell.

**The Role**

We are looking to add to a full time Internal Sales Assistant to join our growing team at Grant and Stone Electrical **Bracknell b**ranch.

The position requires previous electrical wholesale experience with good product knowledge.

Full training will be provided with company benefits including company pension and employee discount scheme.

**Daily Duties**
- Serve customers politely and efficiently to ensure customer satisfaction
- Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
- Maximise sales using linked selling and other appropriate skills
- Drive sales forward using appropriate selling techniques e.g. effective quotation follow up, proactive promotional selling, effective telephone marketing
- Maximise the use of the information technology available to enhance presentation to customers and company performance (e.g. Cad systems, supplier CD Rom catalogues etc.)
- Ensure all telephones are answered promptly and politely, covering for colleagues as appropriate
- All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the company
- Monitor and effectively use customer special terms
- Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business
- Upon instruction, be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order (e.g. kitchen and bathroom planning, joinery survey, truss measurement etc.)
- Service customer orders from branch stock profile where ever possible and appropriate
- Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
- Liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems in meeting those requirements
- Upon the receipt of customer special orders ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier. All rehandling charges must be considered and commercial decisions made
- Monitor potential issues with customer credit limits and payments. Liaise with Branch Management/Supervisor as necessary to maximise sales potential and minimise financial risk
- Maintain an up to date knowledge of products technology and regulations in order to support or further customer service
- Be aware of competitor and customers activities to identify commercial threats and sales opportunities
- Follow the Company procedure in the handling of all monies and selection of payment types
- Ensure the preparation of documentation for goods to be returned by customers for credit/refund
- Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate
- Keep all sales and display areas clean and tidy ensuring manufacturers literature is kept up to date
- Advise of apparent stock shortages in order to achieve good stock management
- When covering other departments ensure correct procedures are followed

**The Requirements**

Previous electrical wholesale experience

Experiencein cust

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