Team Support

4 weeks ago

Edinburgh, United Kingdom Tesco Stores Limited Full time

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- 10% Discount Card increasing to 15% after every pay for a 4 day period
- Life assurance
- Retirement saving plan
- Great colleague deals and discounts, saving you money on everyday purchases
- Uniform provided
- Click here to read more about the benefits we have available for our colleagues

**Availability Window**:
**Days**

**From time**

**To time**
- Sun- 08:00:00- 22:00:00- Mon- 06:00:00- 22:00:00- Tue- 06:00:00- 22:00:00- Wed- 06:00:00- 22:00:00- Thu- 06:00:00- 22:00:00- Fri- 06:00:00- 22:00:00- Sat- 06:00:00- 22:00:00To read more about pay for our store, CFC and UFC colleagues, click here.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. If the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

**Customers are at the heart of everything we do.**

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
- Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
- Celebrating success within the team, being creative in the way you achieve this.
- Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
- Ensuring the team are dressed for service and positively reflect our brand.
- Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
- Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
- Ensuring our colleagues have the tools to deliver their role well.
- Developing own Operational and Behavioural Skills.

Effectively co-ordinate resource to provide excellent service to customers by:

- Forward planning to ensure right resource is available at the right time in the coming week.
- Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
- Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable of department KPI’s and delivers the practical actions required to achieve these.

You’ll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service.

We’ll be depending on you, as the face of Tesco, to Serve Britain’s Shoppers a Little Better Everyday:

- Get to know your customers, greet them with a smile and serve them with pride
- Take time to listen, and help out wherever you can
- Make decisions that are right for our customers
- Be passionate and knowledgeable about our products and services
- Always be there, on time and properly presented.

We’re proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesc

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