Hardware Deployment Officer

6 months ago

London, United Kingdom McDonald's Limited Full time

**The Opportunity**:
The Hardware Deployment Officer is responsible all IT elements of the new restaurant openings, restaurant conversions, mass deployments and special projects, and oversees the technical planning and organisation required to support these programmes, they will also be responsible for ensuring that all hardware technology assets are recorded and tracked in a Restaurant Asset Management database to support other technology teams and Franchisee investment plans going forward. In addition, the role holder is responsible for maintaining configuration standards for new restaurant openings and for regular auditing and controls to ensure that restaurants are deployed and maintained in a simplistic, controlled and consistent manner.

**What will my key accountabilities be?**
- Responsible for the technical planning and execution associated with all new restaurant openings across the UK & Ireland market.
- Responsible for the establishment and ongoing maintenance of a Configuration Management Database (CMDB) for all hardware assets and restaurant configuration information associated with New Store Openings.
- Plans, monitors, and records hardware maintenance lifecycles to ensure compliance with vendor contracts and the viability and performance of hardware assets.
- Support for any hardware auditing, annual Franchisee planning cycles and global VMO.
- Develops and implements procedures for tracking company hardware assets to oversee quality control throughout their lifecycles.
- Works with senior management and vendor management functions to review technology resources (hardware), expenses, and maintenance agreements.
- Establishes procedures for determining hardware system requirements.
- Assists procurement, financial, and legal departments in analysing budgets, proposals, and vendor contracts for acquisition, monitoring, and compliance of hardware assets.
- Oversees the development and maintenance of tracking system for all hardware assets in order to maintain an accurate inventory and accounting of all assets and their components.
- Provide an ongoing restaurant view of hardware and contributes to an annual Franchisee Investment plan.
- Temporary Fixed Asset (TFA) Stock Account Management of 5m+ worth of assets.
- Supporting the Service Delivery function to identify and improve IT Support to the restaurants.
- Cross functional working with multiple Departments and Partners to facilitate New Openings.
- Manages change control of new systems and initiatives when being introduced to New Openings.
- Responsible for ongoing communication with the Franchisees and their teams.
- Measure and monitor progress to ensure projects are delivered on time and within budget, and that they meet or exceed expectations.
- Responsible for overseeing installation and configuration of network infrastructure such as Ethernet, FTTP and Voice lines.
- Establishes linkage with budgeting and procurement processes to track asset acquisition, utilisation, and retirement of assets.

**What team will I be part of?**

Running Great Restaurant Technology
- The Hardware Deployment Officer will operate as part of the Asset and Configuration Management team within the Running Great Restaurant Technology function and will support the wider Technology and Change function.
- The role will also work closely with counterparts in other LIOM markets as well as the market Deployment team to ensure the timely deployment and testing of required patches

**Who will my customers be?**
- Restaurants and Franchisees
- Development / Construction
- Global Technology
- Service Operations
- Supplier Management
- Restaurant Solutions Group (RSG)

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