Deployment Technician

3 weeks ago

London, United Kingdom Tech Mahindra Full time

We are looking for a skilled and detail-oriented Deployment Technician to join our team. The successful candidate will be responsible for the deployment, installation, and support of hardware and software systems, with a focus on warehouse/asset management, hardware configuration, and provisioning. This role requires a blend of technical expertise, problem-solving skills, and excellent communication.

Occasional travel required to other sites for asset reclaim (production wrap).

Key Responsibilities:

Warehouse/Asset Management:

  • Manage inventory and asset tracking systems.
  • Oversee warehouse operations and ensure accurate record-keeping.

Hardware Configuration, Distribution, and Provisioning:

  • Configure and distribute hardware for end-users.
  • Provision devices with iOS and Mac OS X.

Software Deployment:

  • Install and configure software applications, operating systems, and updates.
  • Ensure software licensing compliance and proper documentation.

System Configuration and Support:

  • Perform system diagnostics and troubleshooting to resolve hardware and software issues.
  • Provide technical support to end-users, including remote assistance and on-site support as needed.

Specific Software and Hardware Management:

  • Utilize Omnitza for asset management and tracking.
  • Administer Jamf for managing Apple devices.
  • Deploy applications and manage device configurations using Jamf.

Documentation and Reporting:

  • Maintain detailed documentation of deployment processes, configurations, and system changes.
  • Generate and submit deployment reports and logs.

Collaboration and Training:

  • Collaborate with IT team members and other departments to ensure smooth deployment processes.
  • Provide training and guidance to end-users on new systems and applications .

Required Skills and Qualifications:

Technical Skills:

  • Proficiency in hardware installation and troubleshooting.
  • Strong understanding of operating systems (Windows, macOS, Linux) and software applications.
  • Experience with networking concepts and equipment, including routers, switches, and firewalls.
  • Familiarity with asset management tools like Omnitza.
  • Experience in configuring and provisioning hardware.
  • Proficiency with iOS, Mac OS X, and Jamf administration.

Analytical Skills:

  • Ability to diagnose and resolve technical issues quickly and effectively.
  • Strong attention to detail and problem-solving abilities.

Communication Skills:

  • Excellent written and verbal communication skills.
  • Ability to explain technical concepts to non-technical users.

Organizational Skills:

  • Strong time management and organizational abilities.
  • Ability to manage multiple tasks and projects simultaneously.

Working Conditions:

  • Ability to work in a fast-paced environment and handle multiple deployments.
  • Willingness to travel to various deployment sites as needed.
  • Flexibility to work outside regular business hours for deployments and maintenance tasks.

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