Customer Services Advisor

3 weeks ago


Manchester, United Kingdom ESF Talent Solutions Ltd Full time

Immediate starts available

My client is growing due to the success of their online/ecommerce retail store selling homeware products direct to customers.

Working across the departments you will be responsible for all customer service queries, resolving whilst ensuring their brand and reputation continues to grow.

This varied and fast paced role will involve:

- Ensuring customers receive the highest level of service, resolving any issues and preventing escalation.
- Update and maintain the system with all queries and outcomes.
- Measure and report performance of all campaigns
- Working collaboratively across all departments
- Understand channel response time metrics

What we are looking for:

- A background in a customer service role
- Someone who is passionate about the customer journey
- Driven by success and looking to build a long term career
- Knowledge of online retail
- Exceptional communicator with colleagues, suppliers and customers
- Problem solver and able to prioritise workload



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