Apac Client Services Analyst

2 months ago

London, United Kingdom eFinancialCareers Full time

At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
**The Role**:
**Client Services Manager**
In this role, the Client Services Manager has multiple interactions with clients, internal stakeholders, and third party providers, and is essential in contributing to the growth and retention of client assets. Working with your client service colleagues andalongside the Distribution and Front Office teams you will gain in-depth understanding of client requirements to become their trusted long-term partner. The role involves providing support on both a proactive and reactive basis, prompting where possible andresponding to client and prospect requests, as well as progressing client on-boarding, including account opening, queries and invoicing. The role sits within Global Client Services Delivery, part of COO Asset Management.
The Global Client Services Delivery team is a core function of the business linking key communication and processes between sales areas with fund management, risk, legal and compliance, reporting and operational departments. Our role is e nsure a more consistentstandard of service delivery to all our clients across the globe whilst continuing to meet the unique requirements of each sales channel and region. We also represent the interests and expectations of our clients across the channels as we continue to reviewour approach to ensure we are structured in a way that enables excellent client engagement, service and satisfaction from M&G.
**Key Responsibilities for this role**:

- Assisting clients through the client onboarding process, including agreements, KYC and AML, acting as a central liaison point between the clients and our third party administrators
- Acting as a regular contact point for client queries, ensuring they are answered timely and accurately
- Ensuring client reporting requirements are accurately interpreted and communicated internally to manage client expectations
- Being a SME for operational processes into Front Office and Distribution
- Contributing to the production of M.I data for management
- Facilitating client subscriptions and redemptions via the appropriate teams
- Continuously looking to identify opportunities and s haring of best practices to improve service to clients or streamline processes
- Representing the team in various forums
- Providing guidance on client related matters and working with Project Teams to assist with events such as new fund launches
- To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk.
- Adherence to all controls applicable to the role, ensuring they are carried out appropriately and relevant Procedure documentation is followed and updated, escalating errors and risks as appropriate.

**Key Knowledge, Skills & Experience**:

- Japanese language skills preferred
- Understanding of Asian culture, knowledge on Asian market practices and experience with handling Asian based clients would be essential.
- Industry experience ideally in a similar role dealing with internal and external clients,
- Systems: Salesforce, Aladdin
- Knowledge on Fund Accounting principles / practice, and experience on working with Fund Administrator / Transfer Agent function or service provider would be additional advantage.
- Proactive mindset and engaging approach when dealing with clients as well as internal stakeholders.
- An interest in or basic understanding of investment vehicle structures and the investment lifecycle.
- Organised and able to prioritise appropriately
- Good communication with the ability to liaise effectively with people at all levels
- Highly motivated, resilient and driven individual who is able to work effectively under pressure and to tight deadlines
- High level of accuracy, and attention to detail

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

  • Senior Analyst Relations Manager

    1 week ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    3 weeks ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    1 month ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    2 weeks ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • VP of Sales APAC

    2 weeks ago

    London, United Kingdom Model ML Full time

    VP Sales APAC Job Title: VP Sales APAC Location: APAC Region Company Overview: Model ML is an AI solution that accelerates research and due diligence processes for Private Equity (PE), Venture Capital (VC), and Banking. Supported by Y Combinator and top-tier venture firms, Model ML uses its own models and foundational Language Models (LLMs) to...

  • VP of Sales APAC

    2 weeks ago

    London, United Kingdom Model ML Full time

    VP Sales APAC Job Title: VP Sales APAC Location: APAC Region Company Overview: Model ML is an AI solution that accelerates research and due diligence processes for Private Equity (PE), Venture Capital (VC), and Banking. Supported by Y Combinator and top-tier venture firms, Model ML uses its own models and foundational Language Models (LLMs) to...

  • VP of Sales APAC

    2 weeks ago

    London, United Kingdom Model ML Full time

    VP Sales APAC Job Title: VP Sales APAC Location: APAC Region Company Overview: Model ML is an AI solution that accelerates research and due diligence processes for Private Equity (PE), Venture Capital (VC), and Banking. Supported by Y Combinator and top-tier venture firms, Model ML uses its own models and foundational Language Models (LLMs) to...

  • VP of Sales APAC

    2 weeks ago

    London, United Kingdom Model ML Full time

    VP Sales APAC Job Title: VP Sales APAC Location: APAC Region Company Overview: Model ML is an AI solution that accelerates research and due diligence processes for Private Equity (PE), Venture Capital (VC), and Banking. Supported by Y Combinator and top-tier venture firms, Model ML uses its own models and foundational Language Models (LLMs) to...

  • VP of Sales APAC

    1 week ago

    London, United Kingdom Model ML Full time

    VP Sales APAC Job Title: VP Sales APAC Location: APAC Region Company Overview: Model ML is an AI solution that accelerates research and due diligence processes for Private Equity (PE), Venture Capital (VC), and Banking. Supported by Y Combinator and top-tier venture firms, Model ML uses its own models and foundational Language Models...

  • Senior Reinsurance Broker, APAC

    2 weeks ago

    London, United Kingdom Gallagher Full time

    Overview Gallagher Re are seeking to recruit a Senior Reinsurance Broker. You'll be working within the APAC treaty team, with a focus on Casualty business; Day to day running of major client casualty accounts; engagement with International Casualty Practice Group; delivering insight, market intelligence and strategic feedback to clients across the broader...

  • Senior Reinsurance Broker, APAC

    1 week ago

    London, United Kingdom Gallagher Full time

    Overview Gallagher Re are seeking to recruit a Senior Reinsurance Broker. You'll be working within the APAC treaty team, with a focus on Casualty business; Day to day running of major client casualty accounts; engagement with International Casualty Practice Group; delivering insight, market intelligence and strategic feedback to clients across the broader...

  • Sales Director

    2 months ago

    London, United Kingdom EC1 Partners Full time

    **APAC Sales - Wealth Tech / New Business** EC1 Partners Ltd Singapore, Singapore (Hybrid) Great opportunity to be part of a global driver behind the WealthTech and Fintech wheel. Our client has partnered with over 800 financial institutions and 9000+ wealth management firms. Their approach to wealth has enabled 20 million and more individuals across the...

  • APAC Credit Trader

    3 weeks ago

    London, Greater London, United Kingdom ING Full time

    ING is a family - friendly organisation offering a flexible, hybrid working pattern. Traders are required to be office based 3 days per week. Department Overview: Global Credit Trading team ("GCT") is responsible for credit trading in Emerging Europe, APAC and European IG, Covered Bonds & HY and US IG. The desk is a market maker in hard currency credit and...

  • Research Services Analyst

    2 weeks ago

    London, United Kingdom Gradbay Limited Full time

    Sign in to save Research Analyst at GradBay . We are one of the fastest-growing organisations in the talent advisory space: a global platform of companies that optimises value creation by placing executive talent, developing business leaders, creating diverse and inclusive networks, and using innovative technology to advance executive talent...

  • Research Services Analyst

    2 weeks ago

    London, United Kingdom Gradbay Limited Full time

    Sign in to save Research Analyst at GradBay . We are one of the fastest-growing organisations in the talent advisory space: a global platform of companies that optimises value creation by placing executive talent, developing business leaders, creating diverse and inclusive networks, and using innovative technology to advance executive talent...

  • Research Services Analyst

    2 weeks ago

    London, United Kingdom Gradbay Limited Full time

    Sign in to save Research Analyst at GradBay . We are one of the fastest-growing organisations in the talent advisory space: a global platform of companies that optimises value creation by placing executive talent, developing business leaders, creating diverse and inclusive networks, and using innovative technology to advance executive talent...

  • Research Services Analyst

    2 weeks ago

    London, United Kingdom Gradbay Limited Full time

    Sign in to save Research Analyst at GradBay . We are one of the fastest-growing organisations in the talent advisory space: a global platform of companies that optimises value creation by placing executive talent, developing business leaders, creating diverse and inclusive networks, and using innovative technology to advance executive talent...

  • Compliance Analyst

    2 months ago

    London, United Kingdom TMS Talent Full time

    Regulatory and Compliance Analyst, APAC: ~100% Remote ~ Must be fluent in English and Japanese Unleash your regulatory expertise in Asia Pacific and shape the future of chemical compliance! We connect the global chemicals industry with essential regulatory intelligence and insights. Through oue services, we empower businesses to navigate complex...

  • Compliance Analyst

    2 weeks ago

    London, United Kingdom TMS Talent Full time

    Regulatory and Compliance Analyst, APAC: ~100% Remote ~ Must be fluent in English and Japanese Unleash your regulatory expertise in Asia Pacific and shape the future of chemical compliance! We connect the global chemicals industry with essential regulatory intelligence and insights. Through oue services, we empower businesses to navigate complex...

  • Compliance Analyst

    2 weeks ago

    London, United Kingdom TMS Talent Full time

    Regulatory and Compliance Analyst, APAC: ~100% Remote ~ Must be fluent in English and Japanese Unleash your regulatory expertise in Asia Pacific and shape the future of chemical compliance! We connect the global chemicals industry with essential regulatory intelligence and insights. Through oue services, we empower businesses to navigate complex...