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Service Desk Administrator

1 month ago

Ewell, United Kingdom Reed Business Support Full time

**Service Desk Administrator**

**Full Time, Permanent**

**Epsom, Surrey**

Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks:

- Assist in handling various queries from clients
- Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building
- Managing incoming callouts and assigning work to engineers
- Complete job reports following all callouts, small works or maintenance checks using our in-house system and providing copies to the clients
- Process orders for new or spare parts when needed
- Ensure systems and databases are accurate and always kept up to date
- Assist with management of company stock and updating in the system

As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills.

**You’ll also have**:

- Confidence in handing difficult or complex queries and requests
- A keen eye for detail and strong organisational skills
- Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
- The ability to prioritise your own workload and manage your time effectively

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