Telesales Representative

**Part Time(20 hours per week)Telesales Representative responsibilities include**:

- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Assisting in resolving customer complaints/disputes.
- Providing information to customers.
- Monitoring sales performance.
- Keeping a record of calls and relevant details.
- Updating customer details.

**Job brief**

We are looking for an enthusiastic **Telesales Representative **to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help Total Hire & Sales grow by bringing in customers and developing business.

**Responsibilities**
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Requirements and skills**
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints

Experience working in a similar role would be desirable

A knowledge of Excel and PC literate

Good communication skills

The location for this position will be below:
Total Hire & Sales Limited, Victory House, 99 Victory Road, Derby, DE24 8EL

**Job Type**: Part-time

**Salary**: £10,000.00-£11,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location