Reception Team Leader

5 months ago

Heythrop, United Kingdom Warner Leisure Hotels Full time

Salary £27,000 - £28,500 per annum
We
have a fantastic opportunity for a Reception Team Leader at Heythrop Park
Resort. The reception area is a
fundamental part of our guests’ experience when staying at Warner. As a Reception
Team Leader leading one great team, you will play an integral part in providing
a perfect customer journey for our guests.
Set within magnificent grounds, Heythrop
Park Resort is part of the Warner Hotels Group. This beautiful 311-bedroom
hotel with 2 entertainment venues, purpose built Spa and Leisure facilities,
and 3 restaurants is set in over 440 acres of parkland in the Cotswolds.
What will I be doing?
Working closely with the Head of
Facilities and Reception Team Leaders you will be in part responsible for the
smooth running of the Reception team.
You will direct, lead and coach the
team’s activities within Reception to ensure all areas of responsibilities are
covered.
By leading and working with a large
diverse and multiskilled team, you will ensure all our guests receive a
seamless customer journey from the moment they arrive.

What are we looking for?
A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.
Ability to effectively lead, motivate and engage your team, even in times of high demand.
Able to manage multiple priorities and adapt quickly to changing requirements
Willingness to challenge if standards aren’t meeting required levels
Be able to make decisions confidently
Capable of monitoring guest insights, using feedback to drive a culture of improvement
Ability to coach and develop team to improve performance
Able to create a rewarding environment that encourages high team engagement
What skills do I need?
Experience of leading a large team in a customer facing environment
Have the ability to create an environment where the team are able to grow and develop
Effective communicator with the ability to clearly articulate ideas
The
benefits of working with us
A fantastic opportunity for career development
through externally recognised qualifications in addition to in-house
training and development (Degrees and Apprenticeship level)
20% discount for you, family &
friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays
(including
further discounted breaks within Warner for you, your family, and friends
to use)
Potential live in available
Free use of gym and leisure facilities
Free or 60% discounted food onsite
Access to fantastic discounts and offers
with many national brands and retailers
Access to use the company’s corporate
box at the O2 for Music, Comedy, Sport, and Entertainment events
We are part of Bourne Leisure Ltd, as a business we
are committed to creating an Inclusive and Diverse culture. We are driving
Inclusion and Diversity across every strand of our business to ensure every
team member feels included and part of something. If you

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