Welcome Host and Luggage Porter

**Hourly rate**: Up to £12.95 per hour dependent on age

We have a fantastic opportunity for a Welcome Host and Luggage Poter to join us at Heythrop Park Resort.
The benefits of working with us
Live-in maybe available
Free use of gym and leisure facilities
Free or 60% discounted food onsite
Access to numerous discounts and offers with many national brands and retailers
A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great service within the Reception team. Alongside the Guest Liaison Manager you will be a fundamental part of the smooth running of the guest journey from the moment each guest arrives.

**Role responsibilities**:

- Work independently to consistently give guests a warm welcome, offer directions and deliver guest luggage to rooms
- Load and unload luggage, working with the reception and holiday sales team to ensure bags are delivered to the correct rooms
- Assist the housekeeping team to deliver room amenities/gift packs, ensuring the correct items are provided for the various categories of rooms, prior to guests’ arrival and as per their requests
- Report any damage, deterioration or items that require technical maintenance to your line manager as early as possible
- Providing a safe, secure and appealing environment for our guests and team, through adhering to the companies Health & Safety policies

What are we looking for?
A people person who would put the guest journey at the heart of everything they do
A willingness to learn and improve knowledge on customer service, our products and tailored selling
Someone who will care about the wider team and look to support wherever needed
A promise to come to work as your whole authentic self