Customer Experience Advisor

4 weeks ago


Seaham, United Kingdom believe housing Full time

An exciting opportunity has arisen to join our Customer Experience Team as a Customer Experience Advisor on a 12-month fixed basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers.

If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

**about the role**

Customer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation’s services.
- Be responsible for providing a first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of believe housing’s services.
- You will respond to all types of customer enquiries, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer experience.
- You will be flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brilliant service.
- You will promote and maintain excellent customer relationships, adopting a customer focussed approach at all times.

For more information, please read the full job description.

**what’s on offer?**

Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £24,234 - £25,445 per annum, some of our top benefits and rewards include:

- 31-33 days of annual leave pro-rata
- working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
- an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member sitefor more details
- up to four days paid volunteering leave each year

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
- All applicants must go through our website.
- Interview date to be confirmed.
- Previous applicants need not apply.

**Job Types**: Full-time, Permanent

**Salary**: £24,234.00-£25,445.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in SEAHAM

Application deadline: 01/04/2024



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