Public Area

3 months ago

Peterborough, United Kingdom Orton Hall Hotel and Spa Full time

Are you a hospitality professional with extensive experience in a variety of properties, but feel that something is missing?

How would you like to work in a business that values you as much as the guests we look after?

Orton Hall Hotel is a beautiful country House set in 20 acres of parkland on the outskirts of the wonderful city of Peterborough.

With an award winning restaurant, an on site pub, Spa and leisure club, we are able to offer everything that the discerning travel wants and needs and we do this with style, quality and a sense of fun and pride.

If you are driven to deliver incredible service, going above and beyond, being totally focused on our guest, we need to talk

**Target: To attend work as rostered in a timely and presentable manner**
- Be aware of weekly rotas
- To know expected standards of uniform
- To understand procedures for rota and holiday requests

Measure:

- Holiday entitlement used
- Correct staffing levels
- Smart team appearance

**Target: To comply with all departmental and company standards**
- Carry out duties in department as directed by supervisors
- To be aware of and achieve company standards
- To be aware of departmental costs and minimise as far as possible

Measure
- GRPA audit scores
- Internal audits
- Departmental profitability

**Target: To provide a health, secure and safe place for both customers and colleagues**
- Keeping up-to-date with all relevant legislation
- Be aware of all legal notices displayed in the workplace
- To keep a diligent approach to Health and safety
- To report all near misses and Health and safety issues to line managers.
- To be aware of and adhere to all Health and safety requirements

Measures:

- Good working knowledge of Health and Safety legislation
- Training records
- Notice board up to date
- Audit records
- Records ready for inspection
- Course attendance

**Target: To acknowledge all guests and look to show them the WOW**
- Attend and engage with all company training
- To volunteer feedback to your HOD and help in making the department the best it can be.
- To speak to all guests and understand individual requirements

Measure
- Great customer service scores
- Returning guests

**Job Types**: Part-time, Zero hours contract

**Salary**: From £10.42 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- housekeeping: 1 year (required)

Work Location: In person

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