Customer Service Advisor

3 weeks ago

Bramley, United Kingdom OPTIMISE BY RECRUITMENT LTD Full time

**Customer Service & Online Advisor**

One of the largest flooring and bed retailers in the UK, offering their customers a fantastic collection of quality products including flooring and beds all at great value along with an excellent and dedicated customer service experience throughout.

We are looking for Customer Service & Online Advisors, who’s duties will also include complaint handling.

**Customer Service & Complaints Handler Duties**:
We are looking for a confident person who can deal with complaints effectively and professionally. You will need excellent communication skills in order to communicate effectively with internal, external and our franchise parties. It is important that youare professional at all times to ensure our customers maintain an excellent level of customer service.
- Dealing with customer service enquires on after sales.
- Identify our customers’ needs, clarify information and provide creative advice and solutions.
- Ensuring all complaints are logged accurately, acknowledged and a written response completed in accordance with company policy.
- Inbound and outbound calls with customers, suppliers and internal colleagues.
- Escalating serious complaints in line with company procedures, as well as resolving escalated queries before they become a complaint.
- Communicating effectively, both internally and externally and with senior members of staff.

**Online Advisor Duties**:
Our Online Advisors are at the forefront of our business. And you’ll be responsible for all customers that visit our online store and ensure that they are given a high level of customer service.

You will be required to build a rapport with our customers over the telephone and on live chat. To succeed you will build an understanding of the customer’s needs through providing a creative and knowledgeable consultation.
- Processing online orders, ensuring that all information is transferred correctly.
- Building a knowledge of all products within our catalogue in order to correctly advise customers.
- Handling telephone calls and managing live online chat conversations.
- Providing quality and competitive flooring and bed quotes whilst maximising all sales opportunities.
- Outbound calls to customers to follow up on enquiries and retail finance.
- Ensure the quality of customer details that are gathered through calls and live online chat.
- Forwarding all website generated leads to our franchise network.
- Present a positive image of the company and the services we offer at all times.
- Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions.
- Maintain working knowledge of all service promotions and ensure that these are presented to the customer clearly and concisely.

We are looking for confident, hard-working, and dedicated individuals who have drive and passion, people who are able to work within a team and people who are enthusiastic about providing excellent Customer Service.

**Experience**:
All administration is computer system based so computer skills are required. Previous customer service experience is desired, but not essential.

**Salary and benefits**
- Competitive salary £22,000 - £24,000
- Generous staff discount scheme.
- Free onsite parking.
- Opportunity for training and our commitment to internal promotion.

  • Carpenter/customer Service

    2 weeks ago

    Bramley, United Kingdom Hennah & Jones Full time

    Responsibilities: - Provide exceptional service and carry out remedial work to customers homes. - Liaise with office team and provide timely accurate responses and updates on job progress. - Work within the Health and safety regs & RAMS in accordance with company policies - Maintain customer records and update information as necessary - Collaborate with...

  • Service Colleague

    2 weeks ago

    Bramley, United Kingdom Asda Full time

    **Job Title**: Service Colleague ***Location**: Bramley ***Employment Type**: Part time ***Contract Type**: Permanent ***Shift Pattern**: Work Shift: Days ***Hours per Week**: 15 ***Pay Rate**: £11.44 ***Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 7 June 2024 Service Colleague Our operation runs 24 hours per day, 7 days per week...

  • Service Team Leader

    4 weeks ago

    Bramley, United Kingdom Elevation Recruitment Full time

    Service Team Leader £32,000 - £37,000 **Benefits**: - Healthcare package - Gym discount - Free parking - Purchase holiday scheme Elevation Recruitment is thrilled to be representing a leading player in their field. Our client, a prominent company in the engineering sector, operates with a commitment to excellence and customer satisfaction. They are...

  • Service Colleague

    4 weeks ago

    Bramley, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Bramley Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 15 Pay Rate £11.44 Category Retail Hourly Colleagues, Sales Staff Closing Date 7 June 2024 Service Colleague Our operation runs 24 hours per day, 7 days...

  • Service Team Leader

    4 weeks ago

    Bramley, United Kingdom Elevation Recruitment Group Full time

    Service Team Leader £32,000 - £37,000 **Benefits**: - Healthcare package - Gym discount - Free parking - Purchase holiday scheme Elevation Recruitment is thrilled to be representing a leading player in their field. Our client, a prominent company in the engineering sector, operates with a commitment to excellence and customer satisfaction. They are...

  • Cooplands Sales Assistant

    1 week ago

    Bramley, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Sales Assistant **Location**: Bramley, LS13 2ET **Hours**: Up to 16 Hours Available / Permanent **Hourly Rate**: £11.75 above 21 | £10.00 aged 18-20 | £7.15 aged 17 |£6.60 aged 16 **Company**: Cooplands Bakery What will my role look like? We are looking for friendly and dedicated sales assistants who can provide outstanding...

  • Sales Assistant

    4 weeks ago

    Bramley, United Kingdom Costcutter Full time

    **Job Title**: Sales Assistant **Employment type**:Permanent - Full Time **Location**:Bramley, Surrey, UK **City/Town**: Bramley **Postcode**:GU5 0HE **Salary**:National Living/ Minimum Wage **_We have a fantastic opportunity for a confident and enthusiastic Sales Assistant to join our Costcutter team! _** Our Sales Assistants play a key role in...

  • Sales Assistant

    3 weeks ago

    Bramley, United Kingdom Bargain Booze Full time

    **Job Title**: Sales Assistant **Employment type**:Permanent - Full Time **Location**:Bramley, Surrey, UK **City/Town**: Bramley **Postcode**:GU5 0HE **Salary**: National Living/ Minimum Wage **_We have a fantastic opportunity for a confident and enthusiastic Sales Assistant to join our Bargain Booze team!_** Our Sales Assistants play a key role in...

  • Sales Assistant

    5 days ago

    Bramley, United Kingdom Bestway Retail Full time

    **Job Title**: Sales Assistant **Employment type**:Permanent - Full Time **Location**:Bramley, Surrey, UK **City/Town**: bramley **Postcode**:GU5 0HE **Salary**:National Living/ Minimum Wage **_We have a fantastic opportunity for a confident and enthusiastic Sales Assistant to join our Costcutter team! _** Our Sales Assistants play a key role in...

  • Appointment Setter

    4 weeks ago

    Bramley, United Kingdom Halmer Recruit Full time

    APPOINTMENT SETTER - BRAMLEY - C£35KMy client is an international corporate introductions agency based near Bramley, Surrey.Do you have some telesales or previous appointment setting experience? Do you have strong customer service and good organisational skills? Are you interested in joining a progressive and motivated team who are looking for a highly...

  • Sales Executive

    2 weeks ago

    Bramley, United Kingdom Pertemps SSDC - DDT Full time

    Sales ExecutiveOur client are looking to take on a Sales Executive to follow up on warm leads and lapsed accounts, selling training courses and software. The position will involve business development via cold calling, as well as answering queries from a company inbox.The role:As a Sales Executive your main priority will be the successful sales of our...

  • Cleaning Operative

    4 weeks ago

    Bramley, United Kingdom Royal Mail Group Full time

    **Royal Mail P&FS are recruiting for Cleaning Operatives at Bramley Delivery Office, Waterloo Way, Collingham LS13 2UB** **Job Reference Number: 294804** **Pay**:£10.90 per hour **Benefits**: 22.5 days annual leave, rising to 25 after 5 years’ service, plus bank holidays, uniform, PPE, employee referral scheme and Defined Contribution pension scheme...

  • Technical Support Specialist Pro Audio

    3 weeks ago

    Bramley, United Kingdom Emerging Ltd Full time

    **About us** Emerging are a premium Pro Audio equipment distributor /reseller proudly representing leading manufacturers such as Merging Technologies, Trinnov Audio, PSI Audio, Vanguard Audio Labs, Artel and DAD. With an established customer base in Broadcast, Post Production, Music production, Mastering, live events and through dealer/system integrator...

  • Section Leader

    4 weeks ago

    Bramley, United Kingdom Asda Full time

    **Job Title**: Section Leader ***Location**: Bramley ***Employment Type**: Full time ***Contract Type**: Permanent ***Shift Pattern**: Work Shift: Days ***Hours per Week**: 40 ***Pay Rate**: £12.44 ***Category**: Retail Hourly Colleagues, Store Management ***Closing Date**: 20 May 2024 About the Role To be employed in this role you must be over the age of...

  • Postperson with Driving

    4 weeks ago

    Bramley, United Kingdom Royal Mail Group Full time

    **Delivery Postie with Driving** **Job reference: 310490** **Location: Bramley Delivery Office, LS13 2UB Job type: Permanent contract** **Hours: 32 hours per week, working 5 days across Mon-Sun, working between 0830 and 1430** **Please note, from the end of April 2024, your attendance times may change by up to 30 minutes in line with a national project,...

  • Postperson with Driving

    3 weeks ago

    Bramley, United Kingdom Royal Mail Group Full time

    **Delivery Postie with Driving** **Job reference: 294090** **Location: Bramley Delivery Office, LS13 2UB** **Job type: Permanent contract** **Hours**:30** hours per week, working 5 days across Mon-Sun, working between **0830** and **1430** There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect...

  • Window and Door Installer

    2 weeks ago

    Bramley, United Kingdom Secured Homes Full time

    **About us** Secured Homes are the fastest growing window and door manufacturer and installer based in Bramley. We are professional, agile, and our goal is to recruit experienced and professional installers. **Responsibilities**: - Install and assemble various products according to specifications and instructions - Use hand and power tools to complete...

  • Cleaner - Bramley Park Academy

    1 week ago

    Bramley, United Kingdom Norse Group Full time

    **Cleaner - Bramley Park Academy** **£19,586.32 (Pro-rata) if under 23, £20,048.08 (Pro-rata) if over 23** **12 Hours per week** Barnsley Norse is working in partnership with Barnsley Borough Council to deliver a comprehensive range of first-class cleaning services across the local areas. We have a successful partnership with **Bramley Park Academy** and...

  • Section Leader

    3 days ago

    Bramley, United Kingdom Asda Stores Ltd Full time

    Job Title Section Leader Location Bramley Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 40 Pay Rate £13.04 Category Retail Hourly Colleagues, Store Management Closing Date 15 July 2024 About the Role  To be employed in this role you must be...

  • Multiskilled Nights Team Member

    4 weeks ago

    Bramley, United Kingdom Accor Full time

    Company Description "Why work for Accor"? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...