Financial Inclusion Assistant

1 month ago


Manchester, United Kingdom One Manchester Full time

**Permanent, Full Time, 35 hours per a week**

**Closing date: 20th August 2023**

**Support our communities. See the difference you can make in our city.**

At One Manchester we’re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability.

We have an opportunity for a Financial Inclusion Assistant to join us. You’ll co-ordinate access to the Financial Inclusion Team for One Manchester tenants. Dealing with initial enquiries into the team, you’ll identify benefit advice and debt services that tenants may require. Whilst also managing our crisis provision for food and fuel assistance.

This is a great opportunity to interact with customers, making a positive impact upon their lives. You will be a key part of the team, providing administrative support to enable the smooth running of our Financial Inclusion Team. Your excellent customer service and organisational skills, coupled with keen attention to detail will be key to making this role a success.

**What we’re looking for**:

- Experience of working in a targeted environment and delivering on KPI’s.
- Ability to work as part of a team and on own initiative to meet objectives/deadlines.
- Computer literate with experience of housing management systems and case management systems, such as Advice Pro.
- Ability to maintain records and to write concise, accurate and relevant notes.
- Flexibility in approach with the ability to adapt to new working practices, as necessary.
- Willingness to share new ideas on how workstreams can become more efficient.
- We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in._
- We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role._
- INDLOW_



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