Customer Service Assistant
6 months ago
**Customer Service Assistant**
**12pm - 8pm converting to days after approx. 6-9 months**
Mitras Automotive (UK) Ltd specialise in compression and reaction injection moulding. We offer a complete range of services from simple mouldings, to class ‘A’ painting. We undertake full system design and assembly of engineered composite components.
The successful applicant will provide full operational support to the Department and other Departments by carrying out duties as required ensuring achievement of the Departments/Company functions, deadlines and objectives.
**The Role**
- Maintain and extend client base through positive customer interaction;
- Provide efficient and accurate solutions to customer inquiries and concerns; escalating
enquiries to the appropriate person when required;
- Maintain internal spreadsheets / database and process information from external
supplier portals;
- Enter customer orders into the ERP-system, create delivery notes and follow up on
invoice queries
- Plan and book transport
**The Person**
- Previous similar Customer Service experience essential;
- GCSE English & Mathematics;
- Flexibility to respond positively and reliably to internal and external customer requests;
- Knowledge of the Microsoft suite, especially Excel and Word;
- Demonstrates an ability and willingness to change and adapt to rapid changes within
the business environment;
- Ability to work well in a team;
- Strong attention to detail.
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Bereavement leave
- Canteen
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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