Global Relocation Consultant

1 week ago

London, United Kingdom Alchemy Global Talent Solutions Full time

An experienced Global Relocation Consultant professional to join their London based operation.
Hybrid working structure available.
This role requires previous work experience in the Global Relocation and/or International Mobility sector. You will be responsible for successfully managing the full International Relocation process ensuring high level of service delivery for internationaland domestic relocations.
Excellent client service skills are required.
Duties and Responsibilities include:

- Serving as a main point of contact for the relocating employee and their family throughout the coordination process
- Providing a range of International Relocation services ensuring that company standards are maintained and exceeded
- Customising specific relocation for each family, while exceeding customer expectations.
- Utilizes proprietary software to update and track tasks and progress of the individual relocations
- Focused on a case-by-case requirements, delivering full services that may include; policy administration, expense reimbursement, household goods services, home finding etc.
- Effectively manage caseload to high service level and follow up with customers

**Requirements**:

- Previous experience working in the Relocation sector is essential, ideally with experience working for an RMC
- Knowledgeable on the full Relocation process and additional services such as; Household good moving, Destination services etc.
- Excellent client/customer service skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Team oriented mindset, with a strong sense of care and urgency
- Degree education preferred, but not essential as equivalent experience will be considered

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