Senior Relocation Consultant

2 weeks ago

London, United Kingdom Alchemy Global Talent Solutions Full time

Job Description

We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider.

We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services.

This role is responsible for:

  • Relocation DSP service delivery
  • People & Performance Management
  • Compliance & Quality

Responsibilities of the Senior Relocation Consultant include:

  • Supporting the Relocation Manager as required, acting as an escalation point for services issues and assigning new cases to other team members
  • Serving as the main point of coordination for Relocation services managing VIP cases
  • Understanding client specific Relocation policies and service requirements
  • Training and mentoring of other team members as required
  • Acting as first point of escalation to team members for operational issues
  • Managing and negotiating tenancies for VIP assignees
  • Oversee and manage Relocation activities including; home search, property services including tenancy management, lease negotiation, lettings, cleaners inventory clerks, landlords agents, and dilapidations negotiation.
  • Ensure all services are provided and managed in compliance with company Anti-Bribery & Corruption policy
  • Arrange property Check-in/out with Inventory clerk and landlords agent
  • Develop, maintain and build a working relationship with transferring (relocating) employee and client HR
  • Actively support team members development
  • Carry out the pre-assignment briefing and client relocation policy review as required
  • Provide continued advice and support to both clients and relocating employees
  • Prepare ongoing status reports in line with client’s needs
  • Evaluate operational efficiency and recommend process improvements as required
  • Review and approve supplier invoices and invoice correctly for the client engagement

Ideal Candidate:

  • 3 years + experience working as a Relocation Consultant for a RMC
  • Experience in Relocation, Destination Services and/or UK Property sector
  • Strong knowledge and experience in Tenancy Management, Lettings, and UK Property services
  • Team leadership and supervisory experience preferred
  • Staff mentoring and training experience
  • Bilingual skills are an advantage but not essential
  • Strong customer service skills
  • Good communication skills, both verbal and written
  • Hybrid working structure available
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