Senior Relocation Consultant

1 week ago

London, United Kingdom Alchemy Global Talent Solutions Ltd Full time

We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider.

We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services.

This role is responsible for:

* Relocation DSP service delivery

* People & Performance Management

* Compliance & Quality

Responsibilities of the Senior Relocation Consultant include:

* Supporting the Relocation Manager as required, acting as an escalation point for services issues and assigning new cases to other team members

* Serving as the main point of coordination for Relocation services managing VIP cases

* Understanding client specific Relocation policies and service requirements

* Training and mentoring of other team members as required

* Acting as first point of escalation to team members for operational issues

* Managing and negotiating tenancies for VIP assignees

* Oversee and manage Relocation activities including; home search, property services including tenancy management, lease negotiation, lettings, cleaners inventory clerks, landlords agents, and dilapidations negotiation.

* Ensure all services are provided and managed in compliance with company Anti-Bribery & Corruption policy

* Arrange property Check-in/out with Inventory clerk and landlords agent

* Develop, maintain and build a working relationship with transferring (relocating) employee and client HR

* Actively support team members development

* Carry out the pre-assignment briefing and client relocation policy review as required

* Provide continued advice and support to both clients and relocating employees

* Prepare ongoing status reports in line with client’s needs

* Evaluate operational efficiency and recommend process improvements as required

* Review and approve supplier invoices and invoice correctly for the client engagement

Ideal Candidate:

* 3 years + experience working as a Relocation Consultant for a RMC

* Experience in Relocation, Destination Services and/or UK Property sector

* Strong knowledge and experience in Tenancy Management, Lettings, and UK Property services

* Team leadership and supervisory experience preferred

* Staff mentoring and training experience

* Bilingual skills are an advantage but not essential

* Strong customer service skills

* Good communication skills, both verbal and written

* Hybrid working structure available

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