Solution Consultant

2 months ago

Darlington, United Kingdom Capita Full time

Determines and documents a solution: parameters, scope, technical components, and solution configuration.

**Job title**:
Solution Consultant

**Capita is looking for a Solutions Consultant/Architect - Homebased
This is a key service delivery role working with new and existing accounts in numerous sectors providing capability for both small and larger complex solutions. The Solutions consultant will act as the central point of contact to determine the solution scope, be a pivotal conduit to engage, develop, and evolve services alongside internal and external technical, commercial, and sales staff such as IT infrastructure and networks, security and compliance, sales and account management, configuration development, R & D, bid support and responses, marketing and collateral creation. A widely varied, role working within several sectors both internally and externally to Capita.

You will be required alongside sales and account management to gain an in-depth understanding of client’s requirements and functional specification, acting in pre-sales, investigation and solution selling, post-sales and documentation roles, providing demonstrations, pitching support, technical support, and training when required of CIC solutions. Key tasking is to provide technical documentation to support the process including Statement of Requirement (SOR), Presales documentation (PSD) (estimates), and development configuration briefing documents (PBD).

As a member of the solutions team, the role is home-based but you will be required to travel between clients and CIC’ production facilities when required.

**What you'll do**:

- To provide technical presales support
- To provide technical documentation of CIC solutions.
- To understand client’s needs and ensure CIC solutions are positioned to identify and win any new business opportunities.
- To determine solution specifications and provision documentation to enable estimates to be completed.
- Provide innovation to turn challenges into opportunities for improving customers processes and services.
- To develop and maintain excellent working relationships at all levels.
- As part of the CIC team and solutions team, ensure that CIC are delivering an excellent service to our customers. This requires you to develop a strong understanding of all the current and new services and products.
- Help identify any areas of weakness and work with operational teams suggest and implement improvements.
- To act as the solutions technical advisor and be the conduit to engage other technical professionals when required.
- You will be required to manage your own scheduling.
- Attend, book and facilitate internal and client meetings including taking and circulating minutes and ensuring agreed actions are undertaken.
- Capture and track your time allocation to projects and presales opportunities. Ensuring that all commercials are passed through the relevant process and approvals prior to submission.

**What You'll need**:

- Experience of Solution consultancy.
- Be a technical innovator and thinker able to transpose ideas ad solution into documentation.
- Capture and document detail to a high degree of accuracy and clarity.
- Excellent interpersonal and communication skills.
- Ability to interpret technical solutions suitable to technical staff and into plain English for clients.
- Ability to network & develop strong relationships.
- Internal and customer focused, with excellent presentation / demonstration skills, written and oral.
- Problem solver with analytical and self-managed organisational skills
- Desire and ability to understand the “big picture”.

**About CIC (Capita Intelligent Communications)**

Capita Intelligent Communications (CIC) offers a range of integrated solutions delivered in-house that can enable an organisation to dramatically improve how information is input, handled, archived, and output and communicated to recipients and stakeholders. CIC solutions include digital mailrooms, (AI) data capture, mining and routing, forms processing, transactional print, hybrid mail, digital channel delivery and receipt, print management, onsite managed print solutions, web-based user interfaces, repositories for both physical and digital storage, ID&V, accessibility, destruction and data life cycle management, digital transformation, and consultancy.

**What’s in it for you?**
- company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

**W

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