Application Support Specialist
2 weeks ago
**Application Support Specialist - London - £70K + Bonus + Benefits (Hybrid working)**
**Responsibilites**:
- To provide 3rd line support for all tickets that are logged either remotely or desk side
- Liaise with team members and external suppliers to identify resolutions to outstanding tickets that are not resolved and escalate where necessary
- Support the transition of 2nd and 3rd line support function from the Application and Architecture team to IT Operations
- Maintain all support documentation, in a clear and detailed manner
- Help automate existing health checks and improve
- To provide ideas, plan and support the implementation of process improvements to ensure greater effectiveness of the support team
- Help co-ordinate with production releases using the defined change control processes
- Liaise with development following Software Development Life Cycle (SDLC)
- Proven software support experience
- Very good knowledge in either **Azure Service Fabric**, **Microsoft BizTalk** or **Dynamics 365, AX** required
- Experience in monitoring and alerting
- Some exposure in Java, Apache Tomcat, IIS, and other middleware products such as MQ would be beneficial
- Knowledge of the following languages would be beneficial:
- XML, XSLT, XPATH, JSON and XSD
- Knowledge of database technologies including SQL, T-SQL, Oracle, SSIS and SSRS
This is an excellent chance to join a field leading company with opportunities for career progression. For more information and a full job description, please contact Ben Turner at BRT Consulting.
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